System Administrator
Luxoft
Total years of experience :13 years, 8 Months
Technical Responsibility:
Server-side responsibility:
• Responsible for Installation and configuration of Dell PowerEdge R630, 430 servers along with hardware upgrade for different locations across the APAC region (Singapore, Malaysia, and UAE).
• Managing and configuration of remote servers using DRAC console.
• Responsible for configuration of different RAID controllers and storage.
• Configuration of Hyper V and managing all windows Server in Virtualisation environment.
• Working with Infrastructure Team and Responsible for L2 support for Windows server roles and services - DC, ADDS, DHCP, DNS, RDS, WSUS, WDS, GPOs, File server, Print server & LAPS.
• Depth working knowledge of NTFS and share permission.
• Implementing and maintenance of IT security compliance for multiple banking domain projects - CBA, ING Bank, OCBC, Fenergo, and more where all policy deployed using GPOs and VLAN.
• Standalone MDT - deployment and custom image creation, updating, modification - Windows 10.
• Deployment and packaging of different application - Ms office 2013, 2016, 2019, office 365, Adobe and others.
Windows client machine and other services Responsibility.
• Installation and configuration of user’s machine using WDS server.
• Build, Capture / Update Windows 10 images (updating of Drivers, etc.)
• Creating a deployment Task Sequence and deploying the Task Sequence.
• BitLocker - end user support for enabling BitLocker and help to recover the drives in case failure.
• SCCM client installation and debugging at end user side for software distribution and remote control.
• Confirmation and troubleshooting of outlook, Teams, SharePoint issues.
• Azure cloud -Deployment of client PC- Windows and Linux.
• Responsible for Managing network -managing different project VLAN and port configuration.
• Responsible for configuring Cisco Phones - Over Asterisk VOIP server web portal.
• Configuration and managing Polycom video conferencing devices- RP 500, 700 on DMZ network.
• Supporting team for the activities & handling escalations from the L1 team and VIP support on any events.
• Working independently as well with the team and ensure that, day to day activities are completed.
• Preparing SOPs for the frequent issue and schedule activities.
• The Source of work is in the form of a ticket (Jira) and worked with APAC IT site manager.
Non-Technical Responsibilities:
• Daily/weekly/monthly meeting with managers/client for updating pending ticket status and discussion on IT Services activities.
• Responsible for Managing ISP line and billing.
• Planning and execution of networking SCS jobs for new projects/offices.
• Planning and execution of IT security compliance based on client requirements.
With the help of the info-Sec and Infra.Team.
• Yearly maintenance of Server room- UPS, AC, and ISP hardware.
• Planning and procurement of IT assets based on the Project’s needs.
• Managing the IT inventory assets details on OEBS systems.
Responsibilities:
• Active directory implementation works with Architect and Infra structure team.
• source of work is in the form of ticket (IBM Maximo, ICD).
• knowledge of ITIL Incident, Problem and Change Management.
• Responsible for Creation/deletion of users and computer accounts.
• Responsible for Managing delegation permission for Users and Service Account.
• Designing an appropriate group strategy for accessing resources.
• Responsible for Group Management - Creation / deletion.
• Responsible for Addition/removal of the group membership.
• Responsible for managing and configuring of File Server and FSRM.
• Assigning shared and NTFS permissions for file and folder.
• Responsible for assigning Disk quota, file screening and file classification using FSRM.
• Group policy - Creating and managing multiple group policy.
• Managing Terminal server-user’s permission and license managements.
• DNS Server Administration Creation of new zones.
• Manual creation of DNS records, Scavenging of DNS records.
• Managing DHCP server-creating scope and reservation of IP.
• Patch managements through WSUS server for client’s desktops and server.
• Placement / Transfer FSMO roles Enabling and disabling the Global Catalog on Domain Controller.
• Sites and Trusts Management Addition/removal of new AD site.
• Adding Subnets to the AD site Creating and configuring site links.
• Involved in DR Activity.
Office 365:
• Office 365 subscription and deployment.
• Domain registration and DNS record managing on third party hosting site (Go Daddy).
• Managing Domains in Office 365.
• Managing and configuring the Exchange, Skype for Business, One Drive and Share Points.
• Administered and supported Office 365 and MS Exchange policies.
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
• ADFS implementation and drive the entire plan.
• SSL certification creation using 3rd party site and renew support.
• Implementing Directory Synchronization to Azure.
• Setting up the Outlook, Skype of Business for the end users.
• Managing window Azure and Office 365 using PowerShell Command.
Supporting for other Application/Technology.
• VMware Horizon Cloud Air- Provisioning of New VM for client Users.
• Gold/Master image creation with installing different application.
• ITM (IBM Tivoli Monitoring)- Monitoring all server’s critical services and process.
• GlobalScap EFT Int. Server- Managing all data flow securely to third party Vendor.
• RSA Authentication Server - Managing and Assigning RSA token to Users to get the production environments access securely.
• Provide support per request from various constituencies. Investigate and troubleshoot issues.
Responsibilities:
• Responsible for Administration of VMware VSphere.
o VMware ESXi 5.1, 5.5. environments with Virtual Centre Management.
o VMs & Templates.
o VDI, HA, DRS, Vmotion
o Migrate Physical Servers to Virtual Server using VMware Converter.
o VMware update manager.
o Hot and cold Migration.
• Responsible for administering Windows 2008 Servers with roles- Active Directory Service (ADDS), DNS, DHCP.
• Responsible for Setting up OU’s Group policies.
• Responsible for Patch managements through WSUS server for client’s desktops and server.
• Managing Domain Users, groups, Service accounts.
• Managing and configuring Print server by group policy.
• Responsible for Managing and configuring exchange server 2010.
• Managing and creating users and resource mailbox.
• Managing and configuring of outlook web App, Active Sync, POP3, IMAP and Outlook Anywhere.
• Managing default global, custom address book and offline address book.
• Managing database and transactional logs file.
• Configure VPN for remote users.
• Responsible for managing and configuring of File Server and FSRM.
• Assigning shared and NTFS permissions for file and folder.
• Responsible for assigning Disk quota, file screening and file classification using FSRM.
• Responsible for configuring and deployment of print server.
• Backup using different backup tool like Wbadmin, Symantec DLO and Symantec Exec.
• Maintaining & Monitoring Firewalls: Fortigate and cyberome.
• Creating firewall rule based on our IT policy.
• Giving share and security level permission on share drive.
• Installing different wireless router i.e. Ruckus zone director, Net gear.
• Monitor weekly and monthly security reports and investigate potential security violations and threats using Fortinet analyzer.
• Implemented security and virus protection using MacAfee and Microsoft fore front end point protection.
• Coordinating with respected Vendors for resolving Hardware failure.
PROFESSIONAL EXPERIENCE
Organization : Choice-solutions Limited
Designation : Desktop Support Engineer
Period : May 2010- April 2015
Role : Customer Support Engineer
Client : Biological - E -Limited
Job Responsibilities:
• Installing the basic OS and the supporting software as per the guidelines of the organization and add in to domain.
• Installing MS Office, Acrobat professional, Citrix and Antivirus (Trend micro office scan).
• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.
• Implemented, administered and supported windows 7, vista, and XP/2000/NT workstations.
• Maintaining Document of Assets Inventory and User database and backup database.
• Configure Wireless LAN Connection.
• Installing new computer systems and connecting them in to LAN
• Attending the maintenance calls by the users.
• Configure Outlook to clients.
• Informing the users about precaution measures for some of the frequently arising system concerns.
• Providing them information about the company policy for usage of each software.
• Maintaining Print servers and assigning printers to users.
• Installing different type of software and tools, like VNC and Minitab.
• Installing thin client and connected them to Terminal server.
• Installed windows 2003/8 server and Basic Administered on windows 2008 server.
• Daily monitoring and Windows 2003 domain controller and resolve the client issue on remotely.
Information Technology