Independent Consultant
Total years of experience :28 years, 7 Months
Gomusafir
Supporting Start-ups, Travel Technology Providers and Travel Agents with Growth Strategies & Technology Innovations
Business Leader managing overall Sales & Operations in a Start-up environment
• Delivered 200% growth in monthly destination sales with innovative sales strategies
• Established Operational setup in leading destinations like Thailand / Singapore and Dubai
• Expanded Destination Consultant Team from 50 to over 200 employees
Business & Technology Leader responsible for Large Market Acquisition & overall Technology vision and delivery
• Top Line achievement of over INR14 Billion
• Led a Team of over 700 FTEs in Sales, Operations, Account Management, Technology, IT and Analytics
• Developed inhouse B2C / B2B E-commerce solutions
Business Head leading complex & dynamic (multi-national) team of over 1000 FTEs spread across 200 locations
•Developed winning strategies for Government / Corporate Account Acquisitions
•Delivered Top Line achievement of over SAR3 Billion
•Delivered 30% Increase in EBITDA with introduction of new revenue streams
•Promoted Leisure sales with Destination promotions and pricing strategies
Led the India Sales Centre operations in a Start-up environment providing vision to Sales, Operations Quality and Support Teams
•Expanded the India Operations from 50 FTEs to over 800 FTEs.
•Delivered Sales of USD600 Million per annum
•Delivered significant Y-o-Y growth in EBITDA from US$1 million to over US$70 million per annum
•Successfully delivered several Automation and Process Re-engineering tasks
•Successfully Led a ‘Startup’ to become one of world’s leading OTA and a ‘Billion Dollar’ brand
Led process standardisation and automation initiative across all AMEX locations in India
• Introduced several automation solutions that helped increase productivity by over 35% with 99% reduction in errors
Led Global RFP, Online Interactive, etc. processes with span of control of over 50 FTEs
Led Lufthansa’s Direct Sales, CRM, Marketing, Yield Improvement, Revenue Management and Civil Aviation Matters
•Conceptualised and Launched Lufthansa-India.com e-commerce website
•Increased Lufthansa’s overall share of Direct Sales to 3% (+250% increase)
•Conducted India’s First Online Live Ticket Auction
•Liaison with Civil Aviation and Other Government bodies like AAI, etc.
•Increased Lufthansa’s Frequent Flier Member base by over 30%
Played a key role in setting up Back-Office operations for Lufthansa, Airtel, Oberoi Group of Hotels, etc for their Direct Marketing & Loyalty Programme management.
•Played a key role in launching / enhancing various Loyalty Programs:
•Miles & Smiles - ModiLuft
•Empower - Lufthansa Employee Program
•Bounty Club - Lufthansa Agent Loyalty Program
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courses: Six Sigma Green Belt Training, American Express •Basic Course in Air Fares & Ticketing, IITTM – Delhi •Advanced Certificate Course – Italian Language •Certificate Course in Desk Top Publishing
