IT Project Manager
Emirates NBD
Total years of experience :15 years, 4 Months
Accomplishments:
Recipient of First Prize in Direct Quiz conducted by EY Quality Team in 2013
Nominated for Annual Awards 2013 - Exceptional People
Winner of “Best of EY” award in 2012 for Exceptional Performance
Nominated for Annual Awards 2012 - Quality Excellence
Acknowledged for introducing an e-handbook for EY Project Managers
Accountabilities:
Manage multiple, simultaneous projects end-to-end (Proposal to Steady state operations)
Interact with customers to reach agreement on the project scope, time and cost
Be aware of the objectives, benefits & success factors of the project and work towards achieving them.
Plan, execute, monitor & control projects to successful closure
Manage risks, issues, assumptions and dependencies in the project
Analyze and manage stakeholder expectations
Accountable for project deliverables and adhere to the defined processes for project management
Co-ordinate and liaise with Global counterparts for deployment
Develop & maintain productive relationship with sponsors, vendors and stakeholders
Timely updates of the project status to all relevant sponsors, senior leadership team and stakeholders
Timely escalation of risks to all stakeholders and derive an agreeable mitigation plan
Build good relationship with functional leaders and stakeholders
Liaise with geographically dispersed teams in rendering qualitative solutions to customers
Promote team work, motivate, mentor and develop subordinates in PM Team
Ensure compliance to project delivery schedules, scope, budget and quality
Recommend process improvement and best practices to PMO
Assignments:
Ongoing Projects:
Citrix XenMobile Titan upgrade -Upgrade
Service Desk Contact center solution - InContact Technical Redesign and Implementation
Citrix NetScaler deployment / Cisco ACE replacement
Completed Projects:
Citrix XenMobile / MAM Implementation - New Deployment
Re-Design Cisco (ICT) Voice Cluster in India (Bangalore) - Technical Redesign
Cisco (ICT) Voice Cluster upgrade to Ver 8.5 in Dalian, China and Bangalore, India on UCS platform
Fidelus monitoring service on all Cisco ICT devices at all EY sites across the globe (Americas, EMEIA, APAC)
Upgraded old VC units across the global EY offices with Cisco Video Conferencing units
Additional Role:
EY L&D Global Trainer for the course IT Services Project Management Onboarding (Class room and Virtual)
Conduct training on EY IT Services Process Landscape, EY Project Management Methodology, PM Tools and Service Delivery Approach to newly joined project managers in Global IT Services organization across EY
Work closely with Client for monitoring the overall program in terms of deliverables
Monitor program from CSAT & Quality Standpoint
Drive weekly steering committee meetings with all stakeholders & clients
Monitor overall program with respect to scope, schedule, cost & quality
Co-ordinate with Vendor, tracking their deliverables towards the project overall plan
Resource Management and effort calculation / forecast / resource movement (Onsite/Offshore)
Communication Management
Change Management
Project cash flow forecasting
Risk & Issue Management
Reporting - Daily/Weekly/Monthly to clients and top management
Project closure & Handover to Managed Services team
Co-ordinate with different stakeholders to understand the technical requirement for (Network Computing Group) projects which has to get transitioned from US to India
Conduct SLIA (Software License Impact Analysis) and FOSS (Free Open Source Software). This basically is understanding the EULA and License requirements for project
Prepare BOM for Software and Hardware required for the project
Track the delivery of materials and get the deployment done against the Implementation Plan
Prepare Technical Specification document of project
Project closure & Handover to local technical support team
Account management for BAU projects for ramp up/down plans
Responding to RFP / RFI for 3rd Party and BoT models.
Co-ordinate with customer to understanding technical infrastructure requirements
Requirement Analysis Sessions on Enterprise Level and User Level Platform
Solution framing for the requirement & prepare Project Schedules Charts
Project Implementation Planning
Technical evaluation, Technical comparisons, Product Benchmarking
Conducting Demos/Pilots and Stimulation Test
Construct and monitor the SLA with clients as well as internal support team
Reviewing existing services with Production Support Team
Establishing priorities based on service reviews, client feedback
Implementation of Service Improvement policy and processes
Reporting - Daily/Weekly/Monthly to clients and top management
Review infrastructure for its performance, workload for clients
Act as SPOC for client’s BCP/DRP/Security needs
Act as SPOC for all internal and external audit related to technology
Infrastructure consist of Data Network (Multiplexer, Routers, Firewalls, Switches) Voice (Multiplexer, PBX, Voice Recorder, Avaya/Cisco Telephones), International Links, Apps/DB & Infra Servers
Responsibility includes role of Shift In charge and Level 2 engineer
Maintenance and administration of Windows 2000 server infrastructure
Configure GPO and implement user rights, taking backups of critical infrastructure & application servers
Installing Server hardware and building RAID, configuring and hardening Windows Server OS
Responsibility includes co-ordinations with clients, incident management incase of international & domestic process outages
Preparing reports on event view analysis of critical servers and suggest and implement the solutions for the errors
Involves in discussion with international clients for the project implementation and testing
Documenting project plans and preparing reports on implementation status
In-charge of IT security of the process, for highly confidential data’s
Maintenance and administration of Windows 2000 with Active Directory and Windows NT 4.0 Servers (PDC & BDC)
Create accounts and configure GPO, implement user rights, configure network printers, manage files, implement data security procedures and perform backups.
Involved in Outbound and Inbound call center process setup and maintenance of LAN (300 nodes).
Installation, Administration of Microsoft SMS and distribution of updates using SMS for production systems on Network.
Installing Server and configuring Windows Server architecture with ADS and DNS.
Installation, Administration and Maintenance of Antivirus server configured with McAfee e-policy Orchestrator.
In-charge of IT security of the process, for highly confidential data’s.
Monitoring network traffic and link utilization using MRTG.
Overall management of team performance, escalations, conducting training sessions, performance review, assigning duties and managing shifts.
Responsibility includes co-ordinations with US clients, incident management incase of international & domestic circuit failures and Process outages.
Auditing asset inventory for software and hardware of the process, preparing link utilization reports & outage reports, incident management and escalation.
System administration of small office infrastructure including Desktops, Servers, LAN and Internet.
Assembling PC, Installing OS & software’s and troubleshooting