Viktoriia Vent

- -Demonstrate service attributes in accordance with industry expectations and company standards including:

- Being attentive to Guests.

- Accurately and promptly fulfilling Guests requests.

- Anticipate Guests needs.

- Maintain a high level of knowledge which affects the Guest experience.

- Demonstrating a ‘service’ attitude.

- Taking appropriate action to resolve guest complaints.

- Update guest history according to guest preferences and feedback given throughout their stay

- Enroll new Rewards Club members and capture their email addresses as well as full contact details to ensure targets are met on a monthly basis

- Ensure that VIP arrivals are prepared and IHG Rewards Club members are recognized as per the company guidelines and the target is achieved at the end of the month

- Escort guests and VIP guest to their allocated rooms

- Do room inspections for VIP guests and deliver room amenities to their rooms, ensure rooms are not changed upon arrival and follow up in case allocation was changed

- Carry out guest courtesy calls for in-house guests on a daily basis and follow ups are done accordingly

- Send pre arrival emails or conduct pre arrival calls and send post stay emails to IHG Rewards Club members

- Handle guest complaints immediately and follow-up on action thoroughly

- Assist Front Desk Agent whenever help is required

- Work with suppliers of cereals and other nutrition to feed animals

- Sale of dairy products (milk, cheese, butter, sour cream) to potential clients

- Organize cooperation with restaurants to supply meat and dairy products

- Conduction of primary accounting of costs and revenues

- Meet groups in the airport

- Organize transfer to hotel/restaurants/exhibitions

- Provide translation of business meetings on Expo exhibitions and during business dinners

- Make a schedule of meetings and places to visit during the week. Provide with all the necessary information on request

- Organize online boarding, transportation to the airport,

- Meet guests in hotel, organize check-in/check out process

- Solve problems between hotel and guests

- Provide full information about service of hotel (organize tours, book cars, tables in restaurants)

- Assist Front Desk Agent whenever help is required

- Taking appropriate action to resolve guest complaints

- Organize the working day of the deputy (meetings, main tasks)
- Work and cooperate with Media (meeting and communication with journalists, organization press conferences )
- Write articles, speeches, biography to newspapers (articles about political situation in the region, reports about meetings that already have been)
- Organize meetings with population, note every meeting - the main problems and questions in each city or village, communicate with people about their life and main problems in region.

- Organize work of cash service in office, control and supervise work of cashiers
- Accept population payments, form documentation to the foreign organizations, carry out complete identification of clients (put in a database scan copies of documents, biographical particulars)
- Carry out consultation of clients about bank products and services (acquaintance with novelties of a banking products row, submission of demands for credit products, the miscalculation of the depositary packages that will be most effective and attractive for the client)
- Form a package of documents for transfer to accounts department in a Promin complex program
- Organize process of collection and an office reinforcement money (creation of conductings on a reinforcement and collection, maintaining the intra complex accounting of the accepted/given out means, delivery and safe removal under protection)
- Fix turns of operational day in the system Sybridge complex (write-off from personal accounts of all cashiers of office, taking into account reinforcements and collections of the present day, verification of cash turns)

- Organize office work (reception of entering calls from clients and suppliers, coordination of the clients about available spare parts of agricultural equipment, providing a stationery to the office)

- Search of potential clients of agricultural production in the Cherkassy region (telephone calls to the agrarian and agricultural enterprises with the purpose of new business relationship)

- Keep account of the received goods in a warehouse (orders through suppliers of the missing goods for a complete trading series, search of the suppliers most favorable to work in Ukraine, fixation of the arrived goods in a database)

- Keep primary documentation of the enterprise (create credit and debit documents in the program Accounts department complex 1С, transfer all payment documents in accounts department at the end of the working week, issue account consignment notes and powers of attorney of the bought goods to clients)