Ola Quttina

1. Screening telephone calls, enquiries and requests and handling them when appropriate.

2. Meeting and greeting visitors at all levels of seniority.

3. Organizing and maintaining dairies and making appointments.

4. Dealing with incoming email, faxes and post.

5. Producing documents, reports and presentations.

6. Organizing and attending meetings, preparation of minutes and ensuring reporting manager is well-prepared for meetings.

7. Liaising with clients, suppliers and other staffs.

8. Devising and maintaining office systems, including data management, filing etc.

• Preparing and setting up the monthly flight simulators training schedule for 6 simulators under JCARC & EASA regulation (initial training, REC training, Command Upgrade, CCQ training, PC check …etc.). • Handling of progress reports during the training period of each trainee and implementing the required changes on training schedule upon SFI/SFE and TRI/TRE decision. • Training records keeping • Follow up of financial status of customers with the finance department so that proper action is taken. • Follow up with duty engineers and customers for necessary actions during simulators interruptions which implies re-scheduling or cancellation and taking all necessary transportation and accommodation amendments. • Scheduling of JATS flight instructors on monthly simulator schedule to suit training requirements and agreements with customers. • Follow up of JATS flight instructors JCARC license recurrency and renewal

• Preparing and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them. • Efficiently responding to any online or telephone queries in a calm and friendly manner. • liaising between other departments and the client to provide the service most suitable to the client's needs, cost and time restraints. • work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. • producing reports on progress within the department and outline any developed strategies to improve. • responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff. • Using a logical system for quick retrieval of required info or documents.