Shaun Engelbrecht

Manage and optimize contracts related to Hard Services, Soft
Services, Landscaping, Pest Control, Waste Management and
20+ specialist service providers ensuring compliance and
performance are in line with key performance indicators (KPIs).
- Audit service provider work plans, evaluating performance
against agreed service level agreements (SLAs) and key
performance indicators KPIs and ensuring payments align with
contractual agreements. Address performance issues
proactively and ensure corrective actions are taken when
required.
- Problem-solve building-related issues, tenant escalations by
coordinating with 20+ service providers, government officials, to
ensure smooth service delivery implementation, escalating
operational challenges where necessary.
- Oversee the approval and implementation of Operations &
Maintenance (O&M) Manuals, annual planned preventative
schedules, service delivery plans and high-level crisis
management programs ensuring all processes align with
industry best practices.
- Project manage large multi-million contractor mobilization
programs, ensuring timely and efficient execution.
- Data Analysis & quarterly reporting with actionable solutions
and service delivery improvements.
- Manage a department budget with an annual forecast of AED
100 million, ensuring a thorough understanding of profit/loss and
cost/revenue elements.
- Regularly monitor and audit health and safety practices across
all service providers, ensuring strict adherence to company
policies, particularly the Expo City Dubai Health and Safety
Policy, worker welfare and quality assurance standards.
- Contract Management & Service Provider Optimization.
- Lead the negotiation, drafting, and execution of facilities
management service contracts, ensuring clarity in terms and conditions, compliance with legal standards, and alignment
with business goals.
- Maintain oversight to ensure compliance with all contract
clauses, monitoring timelines, deliverables, and performance
metrics.
- Collaborate with internal teams (Operations, Legal, Finance,
Procurement) and external stakeholders (clients, suppliers,
contractors) to ensure contract terms are adhered to and
managed effectively throughout the life of the contract.
- Advise senior management on risk management strategies and
provide recommendations for contract amendments when
necessary.
- Maintain accurate and up-to-date records of all contracts,
amendments, correspondence, and compliance
documentation. Prepare and present regular contract
performance reports to senior management.
Achievements:
- Nominated for Employee of the year for 2024.
- Successful delivery of COP28 at Expo City in 2023.

Responsible for the proper functioning, compliance, cost-effectiveness and continual improvement of key support services to stakeholders, students, staff, parents and visitors for a newly established premium school campus in Dubai.
KEY RESPONSIBILITIES:

OPERATIONS MANAGEMENT
-Sanitation, Waste Management and Pest Control
- Security and Traffic Management
- Transportation Management
- FF&E Management and Events Planning
- Space planning and reorganization
- Building maintenance and repairs
- Facilities Improvements and accessibility
- Health & Safety
- Critical incident management
- Governance and administration
- KEY ACHIEVEMENTS:
• Project Managed major interior fit out works in excess of AED 1.5 Million (AED) from inception to completion within project timelines and budgets.
• Managed, implemented and oversaw testing and commissioning of various complex building systems, incl: Firefighting, BMS and lighting control systems.

Responsible for the overall facilities management, health and safety and school operations across a portfolio of 2 private school campuses in Dubai.

KEY RESPONSIBILITIES:

• Operations Management
• Building maintenance and repairs
• Health and Safety
• Governance and administration
• Sanitation, Waste Management and Pest Control
• Security and Traffic Management
• Student transportation management
• FF&E Management and Events Planning
• Space planning and reorganization
• Uniform Management
• School Clinic Management
• Facilities improvement and accessibility
• Critical Incident Management
• Governance Document Management

Operations Management
• Directed a group of 50 + inhouse maintenance and cleaning staff, by couching and counselling employees, and planning, monitoring and appraising job performance and professional development. Maintaining staffing logistics by recruiting, selecting and training employees.
• Responsible for tendering, negotiating and appointing of all outsourced essential central services vendors such as security, catering, school transportation, swimming pool maintenance, waste disposal & recycling and landscaping services across the 2 campuses.
• Establishing and monitoring of KPI’s and SLA’s with appointed vendors to ensure consistency in quality control in line with the school’s expectations, best practices, and quality control.

Building maintenance and repairs
• Acted as project manager during the planning, scheduling and budgeting of all campus renovations and building maintenance repairs.
• Responsible for design and implementation for all building maintenance planned preventative schedules (PPM) programs for critical building systems that include electrical, plumbing and HVAC across the 2 school campuses.
• Design and implemented standard operating procedure manuals.
• Continuous monitoring of energy and water usage and establishing practices to reduce consumption.

Health & Safety
• Responsible for developing and implementing various policies and procedures and checklists for health and safety and security, child protection, food handling & control, student transportation and critical incident management.
• Responsible for conducting regular risk assessments and campus inspections in accordance with local regulators and building related regulations and codes.
• Preparing monthly health and safety reports for risk and control, building condition assessments, safety and security, school transportation, catering services and health, and safety.
• Delivering the employee health & safety induction training programs, including developing and delivering training programs, and selecting and evaluating consultants/trainers where necessary.

Governance and administration
• Preparing applications and administering permits to ensure school’s compliance with local regulators including KHDA, DHA, Dubai Police, Dubai Civil Defense and Dubai Municipality.
• Preparing annual budgets, CAPEX & OPEX and PNL reviews.
• Provide subject matter expertise to suggest improvements to business solutions and technical systems. Provide internal and external feedback to the stakeholders to ensure high standards of performance and quality are achieved.
• Continuously identify and suggest procedures to improve operational efficiency to ensure that services are delivered according to safety standards and internal procedures.
• Respond appropriately to emergencies or urgent issues as they arise (inside or outside of office hours).
• Identify, plan and drive business excellence initiatives to support the continuous improvement of performance.

Responsible for pre-opening and managing the overall school operations department across a portfolio of 3 private school campuses in Dubai.

KEY RESPONSIBILITIES:

Operations Management
• Responsible for the management of school operations department, administration and business operations such as: of pre-operations (construction & handover), Risk management, health & safety, security, student’s transportation, catering, facility management, building maintenance.
• Leading, coaching and mentoring a team of 50+ direct subordinates ranging from front of house reception staff, Public Relations officers, Admissions personnel, School Operations supervisors, Assistant Managers, clinic staff including doctors and nurses and lifeguards.
• Responsible to manage all outsourced essential central services vendors across the 3 campuses such as security and student catering services, school transportation, waste disposal & recycling services landscaping and swimming pool maintenance services.
• Establishing and reviewing of KPI’s and SLA’s with appointed vendors to ensure consistency in quality control in line with the school’s expectations, best practices, and quality control.
• Working with project managers in the planning and expansion of school buildings from design through to occupation to post hand over.
• Responsible for managing a portfolio of 50 residential apartments for school staff that include the sourcing and viewing of apartments, negotiating rental agreements, renewals with agencies and coordinating the maintenance thereof.

Health & Safety
• Responsible to act as the lead and first point of contact for the implementation of the corporate health & safety programs including child protection policies, risk and control assessments and procedures to ensure the overall safety and security of visitors, school personnel and students.
• Responsible to act as the first point of contact between the schools and local government regulators such as DHA, DM and Dubai Civil Defense during compliance inspections.
• Played a leadership role in the critical management team to implement comprehensive procedures for the detection, escalation and management of the most relevant critical incidents for schools.

Governance and administration
• Responsible for managing the budget and financial expenditure for the 3 respective schools operations department. Including the preparation of annual budgets including OPEX & CAPEX, and the sourcing, and approval of third-party vendors and suppliers.
• Responsible for the full asset management & asset registry of each individual schools’ assets ranging from furniture to office equipment.
• Assisted the school’s leadership team during annual KHDA compliance inspections.

Responsible for the Global Operations account management on behalf of Pfizer for their Dubai Media City and Saudi Arabian commercial offices consisting of 8-story commercial office buildings.

KEY RESPONSIBILITIES:

Operations Management
• Management of the facilities helpdesk and meeting room reservations across their Dubai Offices.
• Ordering of office supplies which include stationery for office staff and meeting rooms and pantry supplies.
• Conducting monthly KPI’s, SLA and financial budgets reviews with all outsourced central services service providers for reception and office staff, general office cleaning of staff, security personnel, pest control services.
• Assisted the Pfizer Property planning lead with identify and sourcing new office space requirements for future business expansions.

Safety and Security
• Acted as primary contact person between Pfizer office staff and security arrangements related to car parking arrangements and building access.
• Managed the issuing of access cards for newly appointed staff Pfizer staff.

Building maintenance and repairs
• Monitored all the preventive maintenance programs (PPM) including HVAC, elevator, electrical and plumbing carried out by the landlord appointed contractors.
• Responsible to manage all directly appointed preventative maintenance service providers for specialized cooling units inside server room, UPS server rooms and all firefighting equipment.

Health & Safety
• Responsible to implement and manage all EH&S standards & procedures for Pfizer and CBRE, which included BCP’s and BIA, conducted regular emergency evacuation practice drills with all office staff.