Technical Support Specialist
Google India Pvt Ltd
Total years of experience :10 years, 5 Months
Astreya is a world-class IT services organization with an unwavering focus on employee and customers happiness. When you work for Astreya, your career growth is our priority. Astreya employees are at the center of who we are, what we do, and how we differentiate ourselves in the evolving managed services market. We embrace each and every employee ad are proud of our ability to springboard our team member’s careers.
Responsibilities:
•Joining on Business Critical calls with PM/SDMs for asset management.
•Managing several Google Partner Sites buildings.
•Logging Business call with Lenovo/Dell/Mac laptop for faulty warranty part replacement.
•Solving hardware or software faults and replacing parts as required approvals.
•Monitoring and maintaining Desktops and Laptops with availability Network ports on site.
•On boarding of Newly Joiners users' accounts, profiles, Security Key migration and dealing with password issues.
•Clients through a series of actions, either face-to-face or over the telephone, Video Call’s.
•Working with Third party vendor for Hardware part replacement on laptops / Desktops/ Printers.
•Initiating Opening Emergency Business Critical Call involving all the Site leads for discussion.
•Worked on Ticketing Tool Service Now ticketing tools.
•Assigning Assets for Various sites as per requirements and proper approval upon the cases updates.
•Providing Assets Stock availability details with EOL / UID / Out of warranty machines.
•Logging Case with Lenovo / Dell / Mac Apple / Linux vendor for replacement parts and services rendered.
•Maintained of Collected Assets and Assigned Asset records for audit-based checks.
•Maintained of LOC for audit every weekly and submit the records through online tool.
•Receiving of Stock Laptop’s / Desktops / Accessories through Online updating records.
•Maintenance of Towers Assets monitoring systems & Laptops performance & resolving issues.
•Maintenance Track logs of all the deployed / In-stock / Repair / Hold / Recycle Assets with separate rack maintenance with count
IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization.
Responsibilities:
•Joining on Business Critical calls while site down / Network down related issues with clients.
•PMO Facility Management in Partner Sites Wipro, Infosys, Microsoft.
•Logging Business call with Lenovo/Dell/Mac laptop for faulty warranty part replacement.
•Solving hardware or software faults and replacing parts as required approvals.
•Monitoring and maintaining Desktops and Laptops with availability Network ports on site.
•Troubleshooting Network related quires for Clients on calls and Remote support.
•Configuration of new users' accounts, profiles, and dealing with password issues.
•Responding within agreed time limits to Meeting call In-outs.
•Clients through a series of actions, either face-to-face or over the telephone, Video Call’s.
•VPN configuration and Wi-Fi configuration for the newly deployed users with approvals.
•Working continuously on a task until completion (or referral to third parties, if appropriate).
•Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
•Initiating Opening Emergency Business Critical Call involving all the Site leads for discussion.
•Worked on various Ticketing Tool Hpe / Hpsm / Remedy 7/8/9/Service Now ticketing tools & etc.
•Assigning Assets for Various sites as per requirements and proper approval upon the cases updates.
•Providing Assets Stock availability details with EOL / UID / Out of warranty machines.
•Logging Case with Lenovo / Dell / Mac Apple vendor for replacement parts and services rendered.
•Maintained of Collected Assets and Assigned Asset records for audit-based checks.
•Coordinating with Network, Server and Security Teams to resolve issues.
•Working experience with connecting remote device using net meeting /remote desktop features in windows environments
•Coordinate with Network team to create and maintenance of VLAN s.
•Trouble Shooting and maintaining Dell / Lenovo / Mac Pro etc assets.
•Resolving the Tickets & providing the solutions against the Respective tickets.
•Preparation of Monthly Closed Tickets in excel sheet to provide manager.
•Installation, configuration and Maintaining of Network Printers.
•Networking the PCs through LAN & connecting Internet configuration of Vpn and resolving the Vpn connectivity issue to client and user’s.
•Maintenance of Towers Assets monitoring systems & Laptops performance & resolving issues.
•Maintenance Track logs of all the deployed Assets with the respective user ids.
•Providing support, including procedural documentation and relevant reports of Asset Deployed
Genpact (NYSE: G) stands for “generating business impact”. Genpact began in 1997 as a business unit within General Electric - and this heritage contributes to our deep understanding of process. the Fortune Global 500 - and of those, over 10 are in the top 25. Genpact’s Smart Enterprise Processes (SEPSM) methodology helps companies reimagine how they operate by integrating effective Systems of Engagements, core IT, and Data-to-Action Analytics.
Responsibilities:
•Providing access on Active Directory console of different network domains.
•Moving user profilers from one OU to another OU as per the business and user requirement with the proper approvals.
•Administration and maintenance of Microsoft Windows 2003 and XP, 7, 8, 10 Desktop and Laptops Maintenances.
•Installation of software according to the user requirement with proper approvals from the respective managers and IT security services.
•Working on the Business critical cases and alerting the other teams on the same by Opening a bridge call.
•Logging a call and Coordinate with vendor for Replacement of faulty Hardware.
•Installing and Troubleshooting Different Types of Applications like Oracle, Java, Microsoft and Different Types of Software Development.
•Installation, configuration and troubleshoot Desktops and Applications.
•Installation, configuration and Maintaining of Network Printers.
•Remote Support for User’s in onsite or Client Location
•Installing, Configuring and Troubleshooting of E-Mail clients like MS-Outlook and Lotus Notes.
•Installation & Configuration of VPN and Wi-Fi.
•Taking Data backup from the Client Laptop and restoration of data.
•Installation and troubleshooting of Juniper and Nortel VPN, Cisco anyconnect, Softoken, Mobilepass etc.
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