vincent mukambe

SENIOR SERVER at ALSHAYA GROUP

• United Arab Emirates
• June 2016 to June 2016

The first team members in opening Texas Roadhouse franchise in Qatar as a first steak house
restaurant
• Gained a profound knowledge in Food safety standards and a certificate
• Training new employee through mentorship and training
• Achievement of 100% mystery shopper score as a result of team effort
Server

Supervisor at CARAMEL GROUP

• United Arab Emirates
• January 2014 to August 2015

- Ensure Excellent Guest Service
- General Restaurant Set-up
- Back and front of House Misen Place
- Practicing and observing Company rules
- Guiding Guests through the menue/winelist.
- Taking care of Guests needs

customer service

• August 2011 to June 2013

-maintain high standard of

Service Crew at BURJ AL ARAB

• United Arab Emirates
• January 2009 to January 2010

Duties
• Ensure excellent guest service
• Teach and supervise stag on excellent guest service and relations
• Supervise the maintenance of the set standards of restaurant hygiene and services
• To organize, plan, monitor work, and holding briefings regularly
• To embrace team work, spirit among the workers
• To provide friendly and professional service to the customers
• To supervise a team of employees to maintain high standards of cleanliness in the restaurant

Captain

• January 2007 to January 2009

Ensure excellent guest service
• Teach and supervise stag on excellent guest service and relations
• Supervise the maintenance of the set standards of restaurant hygiene and services
• To organize, plan, monitor work, and holding briefings regularly
• To embrace team work, spirit among the workers
• To provide friendly and professional service to the customers
• To supervise a team of employees to maintain high standards of cleanliness in the restaurant
• Ensure customer satisfaction by assisting and solving any of their complaints.
• Proper table setup
Station Waiter
Tamambo Bar & Restaurant

• January 2002 to January 2007

Offer waiter services to guests
• Run cash and credit cards transactions
• Maintain set standards of hygiene and service
• Mis-en-place (setting of tables and set-up of covers)
• Welcoming of the guests
• Taking orders correctly
• Service of food and beverages to the guests
• Stocking of sideboards
• Observing high standards of cleanliness
• Adjusting of cutleries
• To embrace team spirit among other workers
Busman/waiter
Carnivore Restaurant

• January 2001 to January 2001

in food and beverages outlet at Carnivore
• Welcoming guests in station
• Briefing my waiters in my station
• Taking orders and ensuring flow of service
• Handling complaints and taking appropriate measures
• Production of cocktails
• Stock taking and restocking the bar
• Production of coffee, tea, cappuccino, expresso ect

2001: Nederburg the wine master
A basic product knowledge and introduction to wine course

2004: Conferie de la chaine des rotisseurs
Provided an excellent quality service at the chaine des rostisseurs dinner held at the Tamambo Bar
and grill