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Vindya HJ, Infra Managed Service Analyst

Vindya HJ

Infra Managed Service Analyst·Accenture

United Arab Emirates

Master's degree, Human Resources

Work experience

Total years of experience: 2 years, 8 months

Infra Managed Service Analyst

October 2023 - May 2026

Accenture

Bengaluru, India Hybrid

October 2023 - May 2026

• Provide Windows L1 support for operating system, device, application, and network
related issues.
• Manage software deployment, updates, and reporting using SCCM (Microsoft Endpoint
Configuration Manager).
• Administer Microsoft Intune for device onboarding, compliance enforcement, and policy
troubleshooting.
• Support Enterprise Mobility operations, including Android application packaging and
deployment.

Company industry:
IT Services
Job role:
Information Technology

Education

Karnataka State Open University

May 2026

May 2026

Master's degree, Human Resources

India

University of Mysore

January 2023

January 2023

Bachelor's degree, Accounting

India

Skills

DEVICE MANAGEMENT

Intermediate

APPLICATION DEPLOYMENT

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

IT INFRASTRUCTURE

Intermediate

MICROSOFT INTUNE MOBILE DEVICE MANAGEMENT SOFTWARE

Intermediate

MOBILITY MANAGEMENT

Intermediate

PROBLEM SOLVING

Intermediate

SYSTEM CENTER CONFIGURATION MANAGER

Intermediate

WINDOWS SUPPORT

Intermediate

Languages

English

Beginner

Hindi

Beginner

Kannada

Beginner

Training and Certifications

Certifications
Foundation Certificate in IT Service Management (ITIL4)
Microsoft Azure Fundamentals (AZ-900)