Senior Relationship Manager - Staffing & Client Success Management
Krypt Inc
Total years of experience :17 years, 3 Months
• Currently playing the role of Senior Relationship Manager responsible for Staffing, Attrition Management, Talent Development, Train & Deploy Program, Vendor Management & Client Success Management.
• Responsible in guiding the TA & Partner Hiring Team for quick turn around on candidature sourcing & supply.
• Responsible for creating the Business strategy for Staffing services by creating a different business vertical within the organization.
• Managing US & Europe Based Clients on Contingent Workforce Management.
• Played a key role in hiring for largest key accounts where the turnover was almost 6Mil$ for the company in 2020 with a growth of more than60%.
• Steered initiatives towards managing the entire TA functions for German Customer ODC from hiring to deployment in less than 2 months with hiring 55 resources
• Holds the distinction of hiring for India, EU & US Client in last 5 years:
• SAP - 300 + consultants
• SalesForce - 100 +consultants & MS Technology - 100+
• Full Stack / Cloud / Web Technologies & Web Technologies - 100 +
• Supervised a team of 12 Recruiters and handled Partner Hiring & RPO Recruiters
• Playing the role Account Manager with TA & RMG responsible for two of the Key US Account which were grown from 65 to 112 & 6 to 38 head counts in less than a year. Revenue Achieved in 2020 - 4.35 Mil$ & 1.5 Mil$ respectively.
• Conceptualize innovative HR strategies for India GDC.
• Steered resource planning to enable expansion in collaboration with the CEO and Senior Management
• Entrusted with the responsibility of handling the Integrated Operations Model for GyanSys Worldwide involving Process &Insights ownership to enable the CEO & Board to take decisions on Talent and Centrally Managed Talent Planning - Wage Cost, HeadCount Planning, Talent Pyramid, HR Ratios, Productivity, Fresher Hiring, Lateral Hiring, Promotions, Succession Planning, Talent Movements and Leadership Role Changes
• Successfully developed Campus Hiring Channel for entire Bhubaneswar regions; got 7-10 reputed Engineering Colleges and hired 95 Fresh Talents in 2019; pivotal in hiring nearly 200 Fresh Talents from Reputed Colleges through Campus & campus hire in 2020.
• Significant contributions towards smoothening Talent Acquisition functions
• Led hiring tasks covering IT Space from 5-20 years i.e. MD/CTO/VP and Bench Mapping them to the project
• Pivotal in establishing Partner Hiring and RPO Program to increase the productivity with a focus on time to hire cost per hire, employee &manager satisfaction, sourcing mix and market intelligence
• Functioned as the Member of the POSH Committee; also participated in New Company Acquisition Planning and Process
• Dexterously handled Talent Acquisition for India Global Delivery Centre (GDC) in Bangalore / Bhubaneswar, India by conceptualizing staffing strategy and conducted manpower planning
• Traveled to US Head Office (onsite) for customer success meet and create a resource mapping for upcoming projects
• Successful in launching automated Employee Referral Program, thus streamlining processes and enabling better employee & candidate experience.
Accountabilities as Talent Acquisition & HR
• Undertook the responsibility as the key contributor and advisory member for creating a strong in-house HRM System and RMG Setup from scratch which help the company to grow to the next level.
• Spearheaded complete recruitment and on boarding life cycle.
• Proactively hired for technologies such as Java/J2ee, Oracle, MS Technology, Pl/SQL, Testing, SAP, PeopleSoft, Mobility.
• Took care of the Fresher’s/Lateral Recruitment Drive and Walk in Drive.
• Managed the weekend drives for project specific hiring and handled top of the line niche & latest technology hiring.
• Implemented & Enabled vendor management for contract hiring for 3-6 months projects.
• Implemented the changes in the existing Human Resource process as per the Business Demands.
• Revamped HR Policies & processes such as On-boarding & Off-boarding, Induction, Leave Policy, Performance Appraisal, Maternity Benefits, Paternity Benefits, Insurance Benefits, Food Coupons, Payroll Management, Direct Contract Agreements, POSH etc.
• Implemented HR Centralization process for Company offices located in different location within India
Accountabilities as RMG
• Managed and supported India & MENA based teams.
• Enabled Talent Skill based hiring & mapping for the foretasted demand.
• Performed fixed billing and time & material-based project hiring both for onsite and offshore.
• Dealt with major clients such as Qatar Airways, Oman Airways, Ministry of Interiors, Qatar Foundation, Petro Rabigh, Satorp, Bank of Albilad, Haya Waters, Qatar Gas, Alsharqiya and Sharaf DG when it comes Resource Pooling & Mapping.
Highlights
• Gathered requirements for major clients such as Qatar Airways, Qatar Petroleum, Ministry of Interiors, Haya Waters and Petrorabigh.
• Proactively ramped up the turnaround time of submission from 3 days to 1 day thereby raised quality hiring from 20% to 75%.
Accountabilities
• Headed team of 6-8 members in talent acquisition both internal and partner RPO from Randstad / CIEL
• Looked after a wide gamut of project-specific hiring and 35 active partners for external hiring (Third Party contract Employees)
• Administered exclusive recruitment for SAP Modules including Analytics, Functional Modules and Technical Modules and non- SAP Recruitment such as MS Technology
• Administering compensation & benefits that includes drafting and implementation of incentive schemes, variable pay out and KPI payouts as per market trends
• Partnered with SAP Vendors across India, US & Gulf regions for consulting on contract staffing/service offerings in support and enhancement related activities
• Efficiently & effectively created Attrition Analysis and Talent Health Card; administered SAP Customer as an account - SAP Labs/SAP SDC/ SAP India and revived the dead account
• Provided support in fellow research programs & career roadmap for Fresh Talents
• Recipient of Outstanding Performance Award for 3 consecutive years in 2011, 2012 and 2013
Highlights
• Conducted Campus Recruitments from SIBM, IIM-A, KiiT, ITER, VSSUT, SOA, ABS and Wellingkar.
• Design, develop and implement organization structure to meet current and future business needs, compensation management, talent pool management, attrition management, talent development & performance management system.
• Undertook several Engagement activities such as Fun@GyanSys and CSR Activities.
Accountabilities for UAE Operations
• Hired employees for technologies such as SAP, Siebel, Java, PHP, Ruby on Rails, MS Technology, System Admins, UI Designer and Developers.
• Developed a new database related to UAE recruitment for the organization (RightDB -Job portal).
Accountabilities for US Operations
• Managed the after placement of employees (on L1, H1B, GC & US citizens) in Oracle Applications, SAP, PeopleSoft, Siebel, Java/J2EE, PHP, VC++ and other technologies.
• Spearheaded a team of 5 Recruiters (India/ UAE staffing) & 4 BDM (H1b/ L1/ Processing).
• Successfully provided assistance to VP - US Staffing in handling 13 BDMs (H1B Marketing/Corp-2-Corp/W2) and 2 Accounts Officers (US Consultant’s Payroll).
• Actively involved in identifying, screening & placing SAP Consultants (for FI, CO, SD, MM, ABAP, CRM & PP), Project Managers (for PHP, Java/ J2EE), Software Developers (for Java/ J2EE, .NET, Oracle DBA, System/Network Administration & Testing).
• Conducted job fair, imparted training to the Recruitment team in Sourcing apt profiles in shorter period of time.
• Generated more revenue and performed bench marketing by guiding & mentoring US Recruiters.
Highlights
• Successfully hired over 120 resources internally in the System inclusive of over 30 lateral hires, over 50 Fresher’s
(B.E./B.Tech./MCA/M.Tech.) and over 20 Recruiters for US Staffing as a Resource Head.
• Trained and developed US Recruiter Team in Bench Staffing (H1b), Corp2Corp Staffing and End Client Staffing.
• Distinctively placed H1b Internal resources in .NET/Java/PHP/Testing/ROR for US clients on Corp2 Corp placements.
HR