IT officer
Intercat Hospitality LLC
Total years of experience :13 years, 9 Months
Troubleshooting PC’s/laptops, printers and other computer peripherals.
Configuring Desktop/Notebook PC’s, Printers, Firewalls, DVR & cameras, Fax,
BlackBerry phones, Scanner, email account and Telephone extension (IPphone/Digital) for new joiners and existing staff.
Troubleshooting VPN related issues between branches and HO, Firewalls like Sonicwall TZ 180 standard, Cyberoam.
Responsible for managing backups(software’s used for backupsAcronis TrueImage, Sync Toy 2.1, Sonicwall DLP, Nova BACKUP Professional).
Installation and configuration of MS Office (2010, 2007, and 2003) applicationsand all other client applications that is required for a user in respective dept.
Ensure that all software’s installed on company desktop/laptop PCs are licensedSorting out network connection and network related issues for users.Ensure the antivirus software is installed, kept up to date and working properly onall workstations.
Setup and maintain user email accounts, shared hard drives, new domain users inserver (2003, 2008 R2).
Creating purchase requisition for IT hardware/software. Setting up and configuring new core servers.
Patching of network and phones.
Managing data and voice networks (WAN/LAN/ADSL).
Trouble shooting pos problems.
MANAPPURAM GROUP OF COMPANIES, GOA (18-06-2010 to 3-5-2012)
Presently working as IT Service Support Engineer at Manappuram Group of Companies. Manappuram Group handles a variety of services Including Banking, Wealth management, finance etc. They have a large number of braches all over India. All of the branches are well equipped with latest computing technologies and all of the branches are interconnected with internal network infrastructure.
Job Responsibilities:
➢ Installation and Management of various Linux and Windows Operating systems
➢ Installation and Management of Web, Mail, FTP Servers
➢ Configuring Roles and Licensing Windows.
➢ Management, Monitoring & Troubleshooting of LAN
➢ Deployment & Managing of Network
➢ Installation, Troubleshooting and Management of Systems
➢ Providing proactive support to Clients on daily basis
Cisco:
➢ Deployment and management of Cisco Switches and Routers
➢ Configuration and Management of VLANs
➢ Enabling Authentication mechanisms
➢ Management of Firewalls
➢ Setting up of failover links and load balancing
Microsoft:
➢ Installation, Configuration and Troubleshooting of Microsoft Server Operating systems Like Windows 2000 Server, Windows 2003 Server, Windows 2008 Server
➢ Installation, Configuration and Troubleshooting of Microsoft Client Operating systems Like Windows 2000, Windows XP, Windows Vista, Windows 7
➢ Installation, Configuration and Troubleshooting of Microsoft Office Packages Like Office 2003, Office 2007, Office 2010
➢ Networking Setup, Firewall Configuration, Backup and Restore configuration
Linux:
➢ Installation, Configuration and Troubleshooting of Linux Operating Systems CentOS 5.6, Redhat 5, Debian 6, Ubuntu 10, FreeBSD
➢ Installation, Configuration and Troubleshooting of Applications Like Sendmail, PHP, Apache
➢ Networking Setup, Firewall Configuration, Backup and Restore configuration
➢ Automation of Jobs with Basic shell scripts
Providing proactive support to the customers, installation and troubleshooting of operating systems, printers, LAN, WAN etc