Presales Technical Consultant
Unique Computer Systems
Total years of experience :16 years, 8 Months
Responsibilities (Presale):-
• Take up the leads and schedule meetings with the clients.
• Prepare and deliver Product demo's & technical presentations to the clients.
• Requirement gathering, Business Analysis, Feasibility Study & Documentation.
• Understand Customer’s business challenges and proactively scopes the technical solutions required to address customer requirements, assess customers’ met & unmet needs and recommend optimum solutions.
• Provide assistance to the sales force offering an in-depth knowledge of the technical requirements and business use of the products in order to close the sales opportunities.
• Assist sales team to create proposals, respond to RFI/RFP/RFQ and in tendering and bidding process.
• Involve in Proof of Concepts (POC) activities and prepare compliance documents based on the Project Specification.
• Requirement Gathering, Feasibility Study & Documentation.
• R & D for the projects in new domain/verticals.
• Collect Information from the Project stakeholders and share it with the technical team.
• Serve as a subject matter expert for queries and support related to the products.
• Act as a technical resource and liaison between the Sales force and the Customer.
Responsibilities (Post sale):-
• Software installation, configuration and licensing
• Run CRP, UAT, GAP analysis & remediation plan.
• Prepare Project plan and share the project status report with the client and other project stakeholders on weekly basis.
• Deliver Product training to the Customers, Resellers and Partners.
• Software testing & Quality Assurance.
• Prepare user manuals, signoff documents and other necessary documents
• Provide Project Go live support.
• Extend Support to customers over Email, Telephone & Remote.
• Act as Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals.
• Handover the Project to the client and collect the Project Signoff.
• Pre-Sales activities.
• Product demos & presentations.
• Requirement gathering, business study & documentation
• Mapping Customer requirement, CRP, UAT & GAP Analysis.
• Software installation & configuration
• Conduct training to end users & software partners/re-sellers.
• Store rollouts and Go Live Support.
• Project Coordination & Project Management.
• Product Support (On site/Remote) to the clients, resellers and partners.
• Taking ownership of technical issues.
• Logging and keeping records of customer/employee queries.
• Resolve reported issues via telephone, email or remote support and Update FAQ'S
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Create new knowledge-based articles to capture new learning's for reuse throughout the center.
• Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone.
• Manage customer expectations of response time and issue resolution.
• Troubleshoot and reproduce problems and define workarounds.
• Work with the development team on the more complex issues.
• Deliver software patches and upgrades to resolve issues.
• Ensure Customer Satisfaction.