Service Supervisor Shop-Floor
Alghanim Industries
Total years of experience :24 years, 2 Months
Job Role:- Ensure highest quality repair status
Educating & Problem Solving with customers on technical issues & Vehicle Operations
Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer & management
Motivating & guiding a set of teams.
Investigating technical issues
Assisting in the development of a customer service policy for the company
Managed & monitored Work flow in service centre.
Maintains knowledge on all new technical information and participate in all training programs.
Providing support to all type of new generation cars with computerized controls, modern electrical circuits and power train management.
Nature of the Job: Manage workshop operations, Audit Repair estimate and cost Educating customers about the product
Explain to Customers whenever critical situation are present or the customer is unsatisfied with the job or product,
Responsible for the allocation of work to Ensuring the technicians are fully utilized to improve the productive hours during
operational hours, Provide technical guidance and support to the technicians, Allocate jobs according to the technical skill levels
of technicians, Ensure that the repairs are undertaken within the manufacturer agreed time limits and standard, Monitor CSI,
Manage the workshop warranty procedures and ensure manufacturer guidelines are being maintained, Preparing report for. Extended warranty Claim . Maintain accurate records for all jobs, Identify staff training needs, Provide practical assistance
on-the-job training and technical advice, Inform to the Service Advisor and Workshop Manager if it necessary on any unclear
working instructions or cost extensions on the repair. Joint road test with customers or technicians whenever it need, and
Responsible about the workshop cleanliness.
supervising garage jobs, diagonising customer complaints, road testing, maintaining good relationship with workers and management&give training to technicians
Doing all kind of automobile service jobs including
diagnosing Mechanical, Electrical AND Electronic complaints and fixing the same,
Engine Reconditioning, Accident repair, Preparing estimations and doing cost analysis, writing reports for warranty jobs, maintaining good relations with service advisers, controlling team members.
3 year Specilized course in latest automobile technology