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Viraj Murlidharan, Digital Marketing Lead – Performance & Retention Marketing

Viraj Murlidharan

Digital Marketing Lead – Performance & Retention Marketing·Eureka Forbes Ltd

United Arab Emirates

Higher diploma, Harvard Business School Online | Business Analytics · Financial Accounting · Economics for Managers

Work experience

Total years of experience: 7 years, 4 months

Digital Marketing Lead – Performance & Retention Marketing

May 2023 - June 2026

Eureka Forbes Ltd

Mumbai, India

May 2023 - June 2026

Managing ₹58 Cr (AED 25M / $7M) annual digital budget — ₹25 Cr Branding + ₹33 Cr Performance — driving ₹358 Cr (AED 158M / $43M) digital channel revenue
Achieved 11X Performance ROAS and 6.23X overall ROAS incl. branding; revenue split: Direct Sales ₹107 Cr · AMC ₹185 Cr · D2C ₹63 Cr · Forbes Pro ₹3 Cr
Led 4 major brand campaigns: 'Nal Ka Kapda', Filter Life Hot UTC, Robotic Vacuum Cleaner (ft. Shraddha Kapoor), Filter Kit Service
Executed Google Partner Influencer Program: 10 influencers, ₹50 Lakhs (AED 220K/$60K) across Water Purifier and Vacuum Cleaner categories
Designed 8+ user journeys: D2C e-commerce, online-to-offline lead conversion, AMC retention, B2B nurture, app upsell, AIpowered demo & virtual consultation flows
Achieved 34% Leads Passed rate vs 21% target; reduced CPL by 40% via bid strategy and audience refinement
Implemented server-side tracking (OCI + CAPI) and authored Universal LMS BRD with dynamic lead scoring and multi-touch attribution
Deployed WebEngage lifecycle automation (₹9.3 Cr AMC budget): 12% churn reduction, 15% LTV growth, 40% organic traffic uplift
🏆 Employee of the Year FY2024 — 45% YoY revenue growth (₹247 Cr → ₹358 Cr), ROAS improved 7.2 → 11X, budget scaled 38% (₹42 Cr → ₹58 Cr)

Company industry:
Consumer Electronics

Senior Global Account Manager

March 2019 - April 2023

LS Digital

Navi Mumbai, India

March 2019 - April 2023

Managed $600K+ (AED 2.2M / ₹5+ Cr) annual ad spend for 15+ enterprise clients: iMocha, SOTC, MakeMyTrip, Thomas Cook, ZEE5 Global
Delivered 30% average ROAS improvement and 20% conversion rate increase across PPC and programmatic campaigns
Led 5-member cross-channel PPC team; retention playbooks increased client LTV by 10-15%; Looker Studio dashboards cut reporting time by 50%
🏆 Best Outstanding Performer FY 2019 & FY 2021; instrumental in achieving Google Partner status for the agency

Company industry:
Advertising

Education

HBX Credential of Readiness (CORe)

December 2019

December 2019

Higher diploma, Harvard Business School Online | Business Analytics · Financial Accounting · Economics for Managers

India

ASM Institute – University of Mumbai (AICTE Approved)

June 2019

June 2019

Master's degree, Finance And Marketing

India

Manukau Institute of Technology – Auckland, New Zealand

March 2013

March 2013

Bachelor's degree, Accounting And Economics

New Zealand

Languages

English

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Hindi

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Marathi

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