Workshop Facilitator/Consultant
The Workshops
Total years of experience :26 years, 5 Months
I facilitate strategy or development planning, team leadership workshops, business modeling, and linking quality management system with strategy or development goals, purpose and outputs.
A business or social enterprise proficient in strategic or development planning using Logical Framework
Approach (LFA) or Balanced Scorecard (BSC) is usually ready to adapt a structured quality management system based on the clauses of ISO 9001. To ensure the achievement of results after planning, it is critical that the goals, purpose and outputs/results/outcomes in the planning phase are linked to the quality policy and qu alityobjectives of the quality management system.
I can assist you in the following:
Facilitate your strategy or development planning and Information, Education and Communications Planning.
Help you align your goals, purpose and outputs/results/outcomes with your organizational structure.
Review existing strategic plan and verify if your internal systems are linked directly to the achievement of desired results.
Assist you in reviewing your business model.
Assess readiness to adapt a quality management system.
Assess your readiness for ISO 9001.
If you are foreign-owned enterprise looking to set up a facility in the Visayas Region in the Philippines, I can:
Provide you information about relevant statutory or regulatory requirements for the setting up of your facility.
Assist in getting information about possible location, service providers, and professional services.
Assist in organizing a conference with relevant local government unit, regulatory agencies and
representatives from critical service providers.
Assist in organizing your start-up team.
Assist your start-up team in establishing the relevant network for recruitment or talent pooling.
Assist in organizing and aligning your community development initiatives with your key business process or key result area to build and to sustain your relationship with the local community where your facility operates.
Panasiatic Call Centers is one of the largest business process outsourcing enterprise in terms of facilities and workforce specializing in inbound contact center services in Negros Occidental, Philippines. It is currently based in Bacolod City with facilities in two (2) buildings. Its operations are managed through business units utilizing an average of 3, 000 square meters per floor. Each business unit has 400 seats. The two (2) buildings combined provide for a total of more than 20, 000 square meters and 2, 400 seats with a capacity to host 7, 000 employees working in three shifts.
My first mandate was to organize the support services of the enterprise when it completed construction of its first three-story facility and started its operation in 2010. Part of the initial mandate was to identify the key services needed to prepare the facility for operations and to organize a core team to deliver the services. The next phase was to build the processes and systems that will work seamlessly and to train the core team not only to deliver the services, but to acquire the necessary competence by building on existing skills. We initiated continuous drills to enable team members to master skills and to hammer in a desired work ethic within the pioneering teams. Once the teams were able to work smoothly together we eventually created a structure for the department in the form it is today. I drafted the first batches of standard operating procedures and later on delegated this task to team leaders after doing a procedure writing workshop with the first generation of team leaders. The department that started with about 20 people in 2010 is today made up of teams with a total strength of more than 70 people. This number will double once the second facility becomes fully operational.
I assumed responsibility for four (4) clusters of operational support services: Engineering and Utilities Security and Safety, Housekeeping, and Administrative Services.
Responsible for the institution's advocacy on social entrepreneurship and micro-enterprise development.
Building Administration which includes maintenance of climate control systems, electrical facilities, elevator, repair and maintenance of structures.
Campus Housekeeping which covers daily cleaning of all building levels and rooms, waste management and sanitation, and the contract management of outsourced services.
Medical Services is the supervision of the medical and dental team that provides services to students, teachers and non-teaching personnel. Safety and Security.
Supervises materials management which encompasses purchasing and delivery of logistical support to the core services.
Assists the Office of the Chief Executive Officer in special projects.
Represented the association in important events and conferences.
Successfully organized and launched the following:
The committees of the association.
The recognition from the Office of the Governor by being invited to be a member of the Provincial ICT Council.
Research as an aid to prepare the profile of the industry.
Business matching conferences.
Facilitated the approval and preparation of grants for the association from the Canadian International Development Agency (CIDA) to enable members to participate in large trade exhibitions.
Organized the office procedures and processes of the association.
Responsible for sales under the Business Solutions Group.
Successfully retained its customer base in spite of the merger of Hewlett-Packard and Compaq.
Developed and managed the services of the business unit.
Developed and redesigned the key business process of the Business Solutions Group.
Undertook the pre-planning assessment of the company in preparation for strategic planning.
Acted as facilitator for the strategic business planning process.
Redesigned the organizational structure of the organization.
Conceptualized and developed new programs consistent with corporate purpose.
Responsible for the overall implementation of programs and acted as team leader to the Interim Management Team.
Conceptualized and developed a livelihood program for beneficiaries within the project sites.
Established project management procedures, policies, information systems and communication structure.
Established the organization’s information, education and communication program
Managed marketing activities for OEM brands such as Microsoft, 3Com, Hewlett-Packard, Siemens Nixdorf, IBM, Imation, etc.
Developed the customer service processes for both product support and engineering services.
Trained telemarketing and marketing assistants.
Lead project leader for product launches, product exhibitions, and solutions delivery.
Responsible for contract management of network infrastructure and hardware maintenance services.