Program Manager
Sidra Medical and Research Center
Total years of experience :27 years, 2 Months
• Spearhead team efforts related to setting up an ultra-modern, all-digital academic medical center in Qatar Foundation's 2, 500 acre Education City campus in Doha
• Maintain regular interaction with cross functional global teams/ vendors based on business as well as operational requirements
• Liaise with prime source vendor (Dell) pertaining to procurement, planning, implementation, testing and deployment across eight healthcare and support solution projects
• Management of vendor relationship, contract (worth $50 million); liaise with internal-external stakeholders in ensuring compliance to various SLA parameters, deliverables, managing risks/ issues/changes
• Optimized business policies & processes to enhance operational efficiency
• Managed IT operations for four healthcare facilities including deployment of IT at American Hospital project with 120 beds worth $5 Million
• Set up clinical system - Intetsystems’s trakcare, Microsoft Dynamics ERP, PACS with an integrated IT Infrastructure platform built-on fully redundant fibre-optic backbone spreads over 4000+ data points
• Led IT planning, budgeting, procurement to business processes, implementation, integration and testing
• Collaborated with internal stakeholders, vendors and technical teams in ensuring smooth functioning of IT operations
• Set up/ managed IT team of 20 professionals with a centralized IT Helpdesk for the entire group based on ITIL framework
Royale Hayat Hospital in Kuwait is a five start luxurious hospital with the concept of redefining hospitality in hospital, with state of the art technologies, infrastructure & applications.
As Head- IT, managed a team of 11 IT professionals with 24/7 IT-Helpdesk to ensure utmost uptime of entire IT infrastructure, clinical/business solutions and other IT integrated systems.
• Managed IT operations of corporate and six hospitals of Fortis Healthcare group - a pan Asia-pacific, integrated healthcare delivery provider
• Spearheaded team efforts in setting up IT infrastructure and evaluating and deploying applications
• Managed IT budgets, Capex and Opex across Fortis units aimed at enhancing organizational bottom lines
• Involved in end to end management of the IT deployment cycle encompassing budgeting, planning, procuring, implementing & post-live support
• Functioned as member of the corporate procurement committee involved in techno-commercial evaluation for recommending various technology & clinical solutions
• Participated in vendor negotiations for IT Purchase Orders, Work Orders, SLAs and Maintenance Contracts etc
• Generated awareness amongst employees on IT policies, processes guidelines for implementing the same in day to day business transactions
System Admin/Programmer