Operations Executive
Writer Relocations
Total years of experience :16 years, 3 Months
Handling of Export, Import, Commercial, Local and Third country controlled moves.
* Providing End to End customer support through several communication modes.
* Following up on documentation with clients, agents and business developments team to safeguard the interest of the company and meet the specific deadlines on case to case.
* Achieving set key responsibility by management which are reviewed monthly, quarterly and yearly to track the performance record.
* Acting as a mediator between the requirements of clients, Business developments team and operations along with agents to support day to day operations.
* Negotiating with freight vendors, booking freights and handling vendors to maintain the company cash flows.
* Resolving disputes/escalations of customer service team.
Preparing quotations for Clients/Agents/Corporate within stipulated time frame.
* Assigning, Attending leads and conducting surveys.
* Keeping track of all requests and maintaining database for Cost comparative analysis with the regular follow up on quotes.
* Achieving target of booking ratio of the company and Providing the most competitive quotes.
* Acting as a mediator between the requirements of clients provided by sales person and operations along with agents.
* Identifying Major chunk/volume to regular destinations for comparative analysis and be competitive in the market.
* Resolving disputes/escalations of customer service team.
* Providing end to end customer support right from packing to delivery of household goods.
Handling Export and Import movement of Household goods for corporate clients and agent booked moves.
* Providing end to end customer support right from packing to delivery of household goods.
* Invoicing, Scheduling and providing rates to other offices across India to generate new business and collection of payments.
* Helping Sales team to generate lead for new business
acquisitions.
Converting Sales inquiries into sales through online chat.
* Helping out customers on the website to complete the
checkout and generate business for a reputed service
Provide technical support through online chat for a reputed
online trading website in USA.
* Helping Buyers and Sellers to mutually complete a
Transaction and resolving billing queries in case of a dispute.
* Working on tools like Talisma, Kana, Macro Express.
* Provide Mentorship to new joined employees & help them
achieve their targets