Senior Sales Advisor - Data Products
Nawras Telecom
مجموع سنوات الخبرة :7 years, 0 أشهر
Role - Senior Sales Advisor - Data Products
As a Senior Sales Advisor, the primary objective was to be the key point of contact for data products that included wireless handsets Blackberry, 3g modems and routers, wireless video surveillance camera. Identify customer profile for the store and ensure appropriate store merchandising, ensure adequate stock & POS merchandising levels in response to promotions and offers, as well overall stock levels to optimize sales. The Job also included.
• Managing the retail shop and selling sim cards and data services
• Stock management, forecasting and reordering through Microsoft Retail Management System
• Educate and Train the staff on data services and modems, mobile handset configuration
• Daily sales and finance cash and card reconciliation
• Conduct weekly shop briefing and targets
• Assist customers problems, issues and enquiry
• Part of Blackberry Launch Team
Role: Senior Technical Support Associate -Wireless Support Team, US & EMEA
Being a part of a winning cultural organization, I worked for the United States domestic consumer segment; I was ranked # 2 for my performance in the segment. I have been actively involved in the team performance improvement program. I have been assigned to analyze customer experience found out caused for the defects and provided feedback to improve customer experience to my team manager. I have also mentored and trained my team in coordination with my senior managers Also received rewards and recognitions for my contribution to team performance and metrics. The Job also included
• Provide technical assistance and support for Dell customers in areas of Dell’s home systems, wireless networking and laptops, pda’s.
• Respond to all customer problems and inquiries on a timely basis, conduct first level problem determination using documented procedures and available tools
• Using applicable troubleshooting techniques, identifying products that are defective and follow guidelines in issuing service calls by co coordinating with Dell onsite technician and parts warehouse
University of Bedfordshire UK – Master of Business Management http://www.beds.ac.uk/bedsmba/full-time-mba
Completed my College Education at Christ College - Bangalore University Bachelor Business Management 2000 - 2003