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Vitalii Bordian, Guest Manager

Vitalii Bordian

Guest Manager·Bmy Guest

United Arab Emirates

Diploma, private detective

Work experience

Total years of experience: 4 years, 11 months

Guest Manager

July 2025 - Present

Bmy Guest

Dubai, United Arab Emirates

July 2025 - Present

Managed guest check-ins and check-outs
Handled high-volume client communication (calls, WhatsApp, in-person)
Communicate directly with guests to solve requests and issues
Coordinate daily operations related to guest services
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Service Operations Coordinator

August 2024 - July 2025

Bmy Guest

Dubai, United Arab Emirates

August 2024 - July 2025

Supported daily operational logistics for holiday homes and serviced apartments
Coordinated transportation and scheduling of housekeeping teams across multiple
properties
Ensured daily workflow by organizing routes, timings, and operational priorities
Assisted with interdepartmental communication to maintain service efficiency and
guest readiness
Monitored timely movement of staff, supplies, and operational requests between
locations
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Luxury Menswear Sales Associate

January 2022 - January 2024

Hugo BOSS Store,

Bucharest, Romania

January 2022 - January 2024

Delivered personalized styling consultations for premium menswear clients
Built strong client relationships through consultative selling
Supported sales performance through upselling and cross-selling
Assisted VIP clients in selecting businesswear, formalwear, and luxury
accessories
Maintained premium visual merchandising
Managed fittings, alterations follow-up, and after-sales client communication
professionally
Company industry:
Retail & Wholesale

Customer Service Representative

January 2021 - January 2022

EuroMove Services

Paris, France

January 2021 - January 2022

Provided customer support for local services
Coordinated delivery schedules and communicated with logistics teams
Handled client inquiries and complaint resolution
Managed schedules, follow-ups, and basic administrative tasks independently
Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Education

Spiru Haret University Of Bucharest

July 2024

July 2024

Diploma, private detective

Romania

Skills

BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTINGENCY PLANNING
Intermediate
CONTINGENCY PLANNING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Romanian

Native Speaker

English

Beginner

French

Beginner

Russian

Native Speaker

Ukrainian

Native Speaker

Training and Certifications

Certifications
Private Detective