Vivek jaiswal

• Directed all restaurant operations, ensuring efficient service and guest satisfaction.
• Managed a team of servers, cashiers, hosts, baristas and kitchen staff.
• Recruited, interviewed, hired, and onboarded new employees.
• Conducted staff training programs on customer service, food safety, and company policies.
• Prepared weekly staff schedules to optimize labour productivity and service coverage.
• Monitored employee attendance, performance, and disciplinary matters.
• Ensured compliance with HACCP, food safety, sanitation, and workplace safety standards.
• Performed regular inspections to maintain cleanliness and operational excellence.
• Managed opening and closing procedures, including cash reconciliation and security checks.
• Maintained accurate records of sales, inventory, payroll, and operational expenses.

• Managed daily restaurant operations, ensuring smooth coordination between front-of-house
• and back-of-house teams.
• Supervised staff recruitment, onboarding, training, scheduling, and performance evaluations.
• Maintained food quality, hygiene, and safety standards in compliance with company and
• regulations.
• Improved guest satisfaction by handling customer concerns professionally and implementing
• service improvements.
• Controlled operational costs, minimized waste, and managed inventory effectively within
• budget.
• Oversaw payroll records, vendor coordination, and procurement of food, beverages, and
• supplies.
• Conducted regular inspections to ensure compliance with health, safety, and sanitation
• standards.
• Supported sales and profitability goals through operational efficiency and team performance
• management.

• Supervised food and beverage service operations while ensuring compliance with company
• standards.
• Trained and coached team members to enhance operational efficiency and guest satisfaction.
• Managed staff scheduling, performance monitoring, and cross-training initiatives.
• Assisted in analyzing sales, P&L, and COGS reports to support operational decision-making.
• Handled customer complaints and resolved service-related issues promptly.
• Coordinated inventory management and ensured quality control for food and beverage
• deliveries.

• Directed restaurant operations, staff supervision, and service quality management.
• Conducted hiring, training, and disciplinary procedures to maintain high team performance.
• Ensured compliance with SOPs, cash handling procedures, and food safety standards.
• Assisted in menu planning and operational improvements to maximize productivity.
• Built strong guest relationships and resolved escalated customer concerns effectively.
• Collaborated with departments to support smooth restaurant operations and loss prevention
• initiatives.
• Conducted performance reviews and implemented corrective action plans when necessary.

• Managed day-to-day restaurant operations and ensured achievement of operational KPIs.
• Led and trained restaurant staff to maintain high service and food quality standards.
• Coordinated food ordering, invoice verification, and inventory management.
• Monitored labor forecasting, payroll processes, and staffing requirements.
• Supported marketing campaigns and customer engagement initiatives.
• Maintained compliance with government regulations and company policies.
• Prepared operational reports and performance updates for senior management.

• Supervised restaurant floor operations and ensured excellent customer service delivery.
• Assisted customers with menu selection and handled complaints professionally.
• Monitored staff performance, hygiene standards, and SOP compliance.
• Participated in inventory management and operational target achievement.
• Assigned tasks, monitored deadlines, and supported staff development.

• Delivered customer-focused service while maintaining operational standards.
• Managed stock-taking activities and ensured compliance with health and safety regulations.
• Supported staff training and performance management initiatives.

• Delivered high-quality food and beverage service in restaurants, banquets, and in-room dining
• operations.
• Managed guest relations and ensured exceptional customer experiences.
• Assisted in banquet operations for conferences, weddings, and corporate events.
• Maintained bar operations and adhered to company SOPs and hygiene standards.