Key Account Manager
SHARAF DG LLC
Total years of experience :7 years, 5 Months
Worked collaboratively with team members to design solutions that met the client’s business requirements and fulfill user stories.
Participated in key meetings with clients including requirement’s sessions, system demos, testing and end-user training.
Developed and maintained sales analytics reports and dashboards to provide actionable insights that support data-driven decision
making for the leadership teams. Managed concurrent project and drove them to completion with minimal guidance.
Crafted Business processes methodology for customers facing portals by systematic design, creation and maintenance of the
functional designs, procedures and detailed user focused solutions that align with the customer’s business objectives.
Accountable for developing, maximizing and maintaining long term relationship with potential and existing clients in order to
enhance customer satisfaction, customer retention, and company sales. Assessing the types of services and products the client s
need in order to ensure their satisfaction.
Served as a subject matter expert associated with content, processes and procedures, defining detailed requirements, analyzing
the business needs and validating solutions with the business.
Supervising project teams, including web interface, database manager, inventory control, accounting and other project staff.
Meeting regularly with department managers to monitor and evaluate account management, discussing issues and recommends
service improvements.
Determining client needs and proposing the appropriate solutions, establishing pricing for quotes, drafting and delivering sales
proposals and following up with key accounts.
Building relationship, establishing trust and credibility by (oral) communication & feedback towards clients. Developing
presentations and results to the client. Meeting with new clients to define client needs, goal, methodology & research scope,
building reports and setting up the questionnaire(s) in close consultation with client & project management team.
Identified opportunities for new business development through follow up on leads and conducted research on target clients, new
business generated by meeting potential clients understood needs and provided relevant solutions Attracted new clients by
innovated and overseen the sales process for the business . Worked with senior team members and identified and managed company
risks that might prevent growth.
Maintained fruitful relationships with clients and addressed their needs effectively. Researched and identified new market
opportunities. Prepared and delivered pitches to potential investors. Fostered a collaborative environment within the organization.
Attended networking activities to research and connect with prospective clients. Maintained meaningful relationships with existing
clients to ensure that they are retained.
Suggested upgrades or added products and services that may be of interest to clients. Crafted business proposals and contracts to
draw in more revenue from clients. Negotiated with clients to secure the most attractive prices.
Equipped staff with the technical and social skills needed to enhance sales. Reviewed clients' feedback and implemented necessary
changes. Remained in tune with trends in consumption to ensure that offerings remain relevant.
Build strong relationships with the existing portfolio of clients, Meet and exceeded weekly and monthly activity and revenue targets.
Contacted prospective clients through a variety of mediums -included reaching out on social media, phoning, emailing or meeting in
person.
kept on top of administrative tasks - such as updating
Maintained project schedule by monitoring project progress, coordinated activities and resolved problems. Controlled project plan
and reviewed, designed, specified and scheduled changes and recommended actions.
Responded promptly to the customer enquiries in person or via telephone, email in a professional and efficient manner. Dealt with
all the questions and queries from the customers.
Keeping up-to date with the company’s products, services and procedures. Maintaining up-to date paper and computer-based files
and administrative systems.
Handles software testing process: created test plans, cases, scenarios & ensured smooth test execution. Prepared periodic progress
and reports for leadership. Ensured compliance with codes, guidelines, best practices, and policies.
Collaborated with the operations department to identify and troubleshoot problems and project engineers from other plants to
share problems and solutions. Documented, tracked and communicated bugs, enhancements, analysis and unresolved problems.
CERTIFICATION
Python for Data Science (Simplilearn) Machine learning (Simplilearn)
Tableau (Simplilearn) Power BI
PERSONAL PROJECT
SEOUL BIKE TRIP DURATION PREDICTION
Leveraging the power of Heroku and Streamlit, deployed the
program by doing extensive EDA and performing multiple
algorithms.
MERCEDES-BENZ GREENER MANUFACTURING
Completed a Machine Learning Project as a part of the certification of
completion
in
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