Operations Officer
Travel Designer group
Total years of experience :5 years, 5 Months
Point of contact with the overseas corporate client or travel agent
Researching and designing interesting events, conference and incentives
Negotiating and seeking suppliers and maintaining long term relationships e.g. hotels, transport, entertainment, guides .
Preparing quotations as per requested
Operating the event and selecting specific suppliers right for the group
Working with a variety of MICE, sports as well FIT clients .
coordinate with different supplier on new excursions or rules were also part of work. Preparing customized itineraries to suit the client's requirements and preferences
Follow-up with other Travel Agents and Suppliers for FIT online quotations & booking confirmations were part of job .
Developing relationships across distribution partners e.g. travel agents, expense management providers, consultants, etc gained many long term clients for the company
• Assisting Nurses and Doctors with IT related queries is the important part of my profile.
• High-quality service lead increased revenue as well trust of service towards UK ICS.
• All queries on email and calls are being managed within turnaround time.
• Successfully initiated and implemented updated information which resulted into high level of customer satisfaction.
• Consistent efforts to make sure every client is being assisted with needful information is the prime goal.
• Achievement of 3 awards within 9 months led me to Top performer of the year.
• Achieved high customer satisfaction for each and every recommended trip/excursions.
• Enhanced company reputation by prompt response to each and every query
• Effective Collaboration with operations, drivers, and managers to ensure the delivery of efficient & high-quality service.
• Successfully initiated and implemented updated information which resulted into high level of customer satisfaction.
• Consistently received positive feedback from guests on performance reviews.
• Good knowledge of excursions always helped me to do more sales with multiple options adding new revenue generation to the company
• Reviewed weekly reports for continues improvement
• Travel desk job profile helped me gain in-depth knowledge about how to deal on face to face interaction
• To learn more and more about various excursions taking place throughout the year was always high priority in my work profile.
• Successfully ensured HIPAA compliance guidelines to safeguard interest of the organization.
• Handle tasks with accuracy and efficiency.
• Managed work flow to exceed quality service goals.
• Provided accurate, specific and timely performance feedback for CSRs.
IATA - Foundation in Travel & Tourism
-Commerce Field