Restaurant General Manager
Unified Hospitality
مجموع سنوات الخبرة :10 years, 9 أشهر
• Providing leadership and guidance to restaurant managers and staff members to ensure adherence to company standards, policies, and procedures.
• Assisting Director of operation in opening new outlets
• Collaborating with other department heads of the leadership team to develop and implement company-wide initiatives, policies, and procedures.
• Conducting regular inspections and audits of restaurants to assess performance, identify areas for improvement, and ensure compliance with food safety and quality standards.
• Uphold the stringent hygiene and cleanliness of the restaurants.
• Developing SOPs and creating operational excellence plan and implementing across all the outlets.
• Handle customer complaints and provide strategic solutions to retain the guests.
• Preparing necessary training support and tools improve underperforming team members and follow up on progress.
• Executing operation play a key role with the team in achieving restaurant targets including sales, waste, stock holdings, cash loss and staff costs.
• Recruiting, hiring, and training all restaurant staff.
• Reporting directly to the director of the operation and executing the operational plan for outlet
• Hotel & Catering F&B KSA Award 2024 leading restaurant award winner.
• Leaders in Hospitality KSA 2023 Restaurant Manager of the year award winner
• Fact Dining Awards Riyadh 2023 best restaurant award winner.
• Time Out Riyadh best suggestive restaurant award winner 2022.
• Developing SOP's and creating operational excellence plans and implementing across the outlet
• Play a key role with the team in achieving restaurant targets including sales, waste, stock holdings, cash loss and staff costs.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Uphold the stringent hygiene and cleanliness of the restaurant.
• Recruit trained and developing new joiners
• Proactively communicate to employees on KPLs, sales Targets, service standards, and food quality
• Motivate and work closely as a Leader on the floor set the example for the rest of the team.
• Manage stock levels of food and other related utensils and cutlery.
• Handle customer complaints and provide a strategic solution to retain the guests.
• Ensuring all staff deliver a professional, friendly service to all customers.
• Manage day-to-day operations and provide the best experience to each customer.
• Manage stock levels of food and other related utensils.
• Handle customer complaints and provide a strategic solution to retain the guests.
• Motivate and work closely as a Leader on the floor set the example for the rest of the team.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Manage day-to-day operations and provide the best experience to each customer.
• Assist the Restaurant Manager in the control of P&L line items.
• Schedule and assign employees for restaurant.
• Manage stock levels of food and other related utensils.
• Handle customer complaints and provide a strategic solution to retain the guests.
• Proactively communicate to employees on KPLs, sales Targets, service standards, and food quality
• Motivate and work closely as a Leader on the floor set the example for the rest of the team.
• Ensuring all staff deliver a professional, friendly service to all customers.
• Adhered to company standards and compliance requirements for operations and cleanliness.
• Evaluated team outputs and delivered constructive feedback to aid professional development.
• Kept employees operating productively to meet business and customer needs.
• Updated training and procedures to address skills gaps and challenges.
• Conducted audits and reviews to enhance team performance.
• Ordered stock and procured services to deliver on company goals.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Managed staff rotas, planning workloads effectively and strategically.
• Built customer retention and satisfaction by delivering top-quality service.
• Offered instruction, coaching and motivation for enhanced team morale.