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Vivien Chow Pei Wen, Crewing Officer

Vivien Chow Pei Wen

Crewing Officer·QATAR AIRWAYS

Qatar

Bachelor's degree, Media and Communication

Work experience

Total years of experience: 13 years, 5 months

Crewing Officer

January 2016 - Present

QATAR AIRWAYS

United States

January 2016 - Present

• monitoring crew compliance and changing crew rosters to match operational requirements 48
hour prior to flight report time.
• Ensuring the correct crew complements are assigned to each flight. monitoring operational
status and assisting with contingency plans when necessary.
• ensuring that the crew are notified of duty changes at appropriate times in a professional and
courteous manner. Implement changes to crew hotel, surface transport and positioning flight
requirements as required.
• To check the legality of proposed flights in regards to duty time and crew qualification

Company industry:
Airlines
Job role:
Human Resources and Recruitment

Crewing Support Officer

January 2015 - January 2016

QATAR AIRWAYS

United States

January 2015 - January 2016

Check crew documents are valid for upcoming trips
• Support post-flight analysis of major events, actively contribute to the Crew Control log detailing
notable events that occur on shift.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Flight Attendant

January 2013 - January 2015

MALAYSIA AIRLINES

United States

January 2013 - January 2015

Carrying out pre-flight duties, Ensure that adequate supplies of refreshments and emergency
equipment are on board, ensuring the aircraft is clean and tidy, all the meals and stock are on
board.
• Take care of passengers’ needs, particularly those with special needs.
• Administer first aid to passengers or coordinate first aid efforts, when needed.
WARNER MUSIC Malaysia, Kuala Lumpur
PR & Marketing Executive (International Repertoire) 2011- 2013
• Helping to come up with new marketing concepts, include brainstorming new ideas for
promotional campaigns, create promotions and advertisements, and develop marketing strategies
and plans.
• Developing and implementing creative promotions initiatives for radio/ TV or online services to
ensure maximum publicity, includes event branding, merchandising.
• Planning and organizing publicity and promotion work around events, live performances and
tours, range design, creation and distribution of packaging and marketing materials such as cover
images, posters, websites (and other images relating to a certain artist and album) and point of
sale assets, to liaising with media buyers about placing advertisements.
CORONAR SDN BHD Malaysia, Kuala Lumpur
PR/Marketing & Communication Executive 2010- 2011
• Responsible for editorial direction, design, production and distribution of all Organization
publications.
• Coordinate media interest in the Organization and ensure regular contact with target media and
appropriate response to media requests. Coordinate the appearance of all Organization print and
electronic materials such as letterhead, use of logo, brochures, etc.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Birmingham City University

January 2010

January 2010

Bachelor's degree, Media and Communication

United Kingdom

KDU College

January 2008

January 2008

Bachelor's degree, Mass Communication

Malaysia

Skills

Aviation
Expert
Aviation
Expert
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert
FLIGHT OPERATION
Intermediate
FLIGHT OPERATION
Intermediate
TRANSLATOR
Intermediate
TRANSLATOR
Intermediate
ADVERTISING
Intermediate
ADVERTISING
Intermediate
ART
Intermediate
ART
Intermediate
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
BROCHURE DESIGN
Intermediate
BROCHURE DESIGN
Intermediate
DIRECTING
Intermediate
DIRECTING
Intermediate
DOCUMENTATION
Intermediate
DOCUMENTATION
Intermediate
EDITING
Intermediate
EDITING
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
LOGO DESIGN
Intermediate
LOGO DESIGN
Intermediate
POSITIONING
Expert
POSITIONING
Expert
MARKETING
Intermediate
MARKETING
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
Aviation
Expert
Aviation
Expert
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert

Languages

Cantonese

Expert

English

Expert

Korean

Expert

Mandarin

Native Speaker

Malay

Expert

Hobbies and interests

AVIATION, AIRLINE