Viwin Jayaprakasan

• Driving technical excellence across the region and strengthening product-specific operating income (OI) through focused
aftermarket growth initiatives.
• Supporting customers throughout the product life cycle, ensuring availability of spare parts, upgrades, and retrofits while
enhancing client base and service revenue.
• Conducting regular technical mine-site visits to provide on-site expertise, product trials, and operational support in
coordination with account managers.
• Developing comprehensive site account plans by mapping upgrade and retrofit (U&R) opportunities, customer installed bases,
and competitor landscape to drive sales and business development momentum.
• Oversaw aftermarket operations encompassing service management, equipment upgrades, retrofits, and repurchase
initiatives across key mining clients.
• Coordinating with inventory teams to optimize stock utilization, monitor inventory aging, and recommend scrap decisions to
global service line management (GSLM).
• Analysing customer feedback and performance metrics to refine offerings, elevate customer experience, and improve NPS.
• Developing persuasive product presentations and solution proposals that clearly differentiate FLSmidth in the marketplace.
• Driving regional market performance by improving order intake, margins, proposal quality, and customer feedback, while
managing claims and ensuring superior service delivery.

Accounts: NMDC, Hindustan Zinc, JSW Steel, Vizag Steel, Tata Steel, Hutti Mines, Hindalco
Key Highlight: Achieved a business of Rs. 2 - 2.5 Crores during the lockdown time
• Drove sales growth for mineral processing and capital equipment across mining and industrial sectors, consistently achieving
revenue and profitability targets.
• Built and nurtured long-term client relationships with leading mining and mineral processing companies, strengthening market
share and customer retention.
• Led contract negotiations, tenders, and bid proposals for projects, ensuring competitive positioning and commercial success.
• Promoted laboratory solutions for the mining industry, aligning customer needs with advanced analytical technologies.
• Partnered with engineering teams to design customized solutions that optimized client performance and productivity.
• Delivered presentations and equipment demos to stakeholders, showcasing solution capabilities and driving conversion rates.
• Utilized CRM to track pipelines, monitor conversion ratios, and identify new business opportunities to accelerate growth.

Line: Electrical Testing - Insulation Testers, Multifunction Meters | Application: Power Generation & Transmission,
Industrial Applications
• Managed key accounts and implemented market segmentation strategies to achieve targets across identified growth verticals.
• Built a strong distribution network by onboarding new dealers and distributors, increasing market reach and customer base.
• Developed competitive pricing strategies to regain lost customers and improve profitability across target regions.
• Led tender processes, delegating responsibilities effectively to ensure timely, high-quality submissions.

• Understood customer requirements and developed tailored technical solutions and proposals to address specific application needs across the industrial and power sectors.
• Submitted tenders for customers across India, ensuring technical and commercial compliance with client specifications.

• Programmed and troubleshot DCS systems (ABB 800xA) to ensure reliable process control and seamless plant operations.
• Maintained, calibrated, and troubleshot field instrumentation, including gas analyzers, pressure and temperature transmitters, and weigh feeders interfaced through Profibus networks.
• Integrated MCUs, MCCs, and power distribution circuits with DCS systems, ensuring communication and process accuracy.
• Commissioned complete cement plant control and instrumentation systems, supporting startup and operational readiness.