Engagement specialist
Carnival Cruise Lines
Total years of experience :9 years, 6 Months
2005 - 2022
• restaurant service and time management, ensuring the quality food and beverage service provided within the specific time frame
• supervising the service team ( each team covers 30 seats at a time)
• organizing training sessions to familiarize service team with food and beverage options available and deals of the day to boost up sales, service values and service hospitality on a daily basis
• attending sessions with the management team to share the feedback about the guest experience and satisfaction in order to provide a proactive measure in regards of enhancing the guests experience
• consistent and efficient interaction with guests to source out opportunities for improvement in food and beverage service
• ensuring the USPH standards of service are maintained on a daily basis
Achievements
• personal rating score in Service, Sales, Friendliness and Hospitality (94%) as per the Company Policy
Certificate of score issued July 2017
• consistent member of a start up team since 2008 (taking part in opening the restaurant service outlets from the beginning on a brand new ship)
• providing service knowledge and professional vocabulary tips to the newly hired personnel.
• received Certificates of appreciation and letters of gratitude and compliments for a great service and hospitality
• A star employee for a professional service and friendliness in October 2005
2009 - 2017 Dining room waiter (Team head waiter)
• Providing food and beverage service in the main dining room, participating in Grand Buffet service, Banquets, Special VIP receptions, Wedding ceremonies
• Taking care of the guests with special diet requests
• Suggestive up selling of company special offers, drinks and cocktails, wine introduction, food menu presentation
2006 - 2008 Dining room waiter (Team waiter)
• Lido buffet server
• Main Dining room server (providing quality service of drinks, cocktails, food options, applying suggestive selling techniques)
2005 - 2006 Staff waiter (Assistant waiter)
• Providing food and beverage service to the personnel
Providing interpreting services during telephone conversations.
Teacher of English as a second language
1999 - 2005
Chuvash State University, Professional College - Cheboksary, Russia
•Translator and Teacher of English
•Introductory and upper level courses of Conversational and Business English, Organizing short term courses of English for adults
•Planned, evaluated and revised course content and course materials
•Organizing and representing company services in the region of Chuvash republic
•Sourcing a prospective candidate, Interacting with the client to achieve a company planned objective
•Supporting and counseling the clients throughout the recruitment process
•Organizing courses of English for travel and employment needs
•Visa application servicing
•Supervising a team of 9 employees
•Delegating responsibilities and tasks set by the company management
Business and Technical Translating (English/ Russian) Phylology (English/ Russian Languages and Literature studies) Professional Certificate: Food and Beverage Service , 1998 Professional College 20 - Cheboksary •Coursework in Food Service and Beverage Service