Private events Attendant
HILCO
Total years of experience :3 years, 8 Months
• Providing exceptional and personalized service to royal guests and dignitaries.
• Greeting and serving guests with utmost professionalism and respect.
• Creating unique and exquisite cocktails and beverages to cater to the royal taste.
• Ensuring the bar and dining area is clean, organized, and well-stocked.
• Collaborating with the royal household staff to coordinate food and beverage service for events and functions.
• Adhering to strict protocols and etiquettes while serving the royal family and their guests.
• Monitoring if everything going smooth and ensuring responsible service.
• Maintaining confidentiality and discretion in all aspects of the job.
• Event planning: help and coordinate special events, parties, or gatherings, arranging catering.
• Planned and directed all processes of the restaurant to ensure luxury service was provided and revenue target was achieved while maintained a positive work environment for all employees;
• Provided a professional and courteous service at all times and ensure that all waiters were following the example;
• Was knowledgeable of all services and products offered by the “San Carlo Chicchetti'' fine dining restaurant;
• Ensured the Restaurant was set-up for service and supervised for a smooth daily operation;
• Directed and supervised the service team to ensure that all duties were performed as per standards;
• Ensured minimum wastage, breakage and spoilage;
• Coordinated and monitored the work of service team at the laundry;
• Actively used up selling techniques by exceeding guest expectations and to increase revenue;
• Maintained cleanliness of work areas throughout the day, practiced clean-as-you-go procedures;
• Ensured the proper appearance and grooming of the waiters;
• Checked with guests to ensure their level of satisfaction and took action to correct any issues;
• Greeted and escorted arriving and departing guests to and from their tables;
• Performed all necessary tasks to service food & beverage according to the standard of performance manual of the “Dirty French Restaurant ”;
• Acquired in depth knowledge of the food & beverage menu of the “Dirty French Restaurant ” in order to assist and provide advice to guests;
• Responded to guest inquiries and requests in a timely, friendly and efficient manner;
• Ensured staff was working together as a team in order to ensure optimum service and that guest needs were met;
• Completed opening and closing duties as was necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, etc.;
• Practiced good customer relations and attended to customer complaints and queries satisfactorily;
• Ensured the “Dirty French Restaurant ” was set-up for service and supervised for a smooth daily operation;
• Directed and supervised the service team to ensure that all duties were performed as per standards;
• Ensured that all colleagues have received adequate training to perform their duties;
• Ensured minimum wastage, breakage and spoilage;
• Monitored the “Dirty French Restaurant ” for service, safety, and wellbeing of guests;
• Delivered friendly, efficient customer service and created a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting customers;
• Ensured all Waiters, Assistant Waiters and Buffet Staff worked as a team in the assigned area;
• Carefully supervised the assigned section to ensure guests satisfaction;
• Effectively replaced Waiters if necessary, in order to maintain service standards;
• Maximized revenue for food and beverage products;
• Oversaw tables’ setting and ensured that all equipment was used correctly to avoid unnecessary damage;
• Ensured that the assigned areas complied with sanitation procedures;
• Administered all guest complaints and resolved all issues appropriately and within timely manner;
• Monitored the “Mago” restaurant’s inventory;
• Ensured the proper appearance and grooming of the waiters;
• Ensured that the staff was familiar with menu content, wine list, as well as food & wine pairing.
Extraction of mineral resources