Vrej Kendoyan

3D jewelry designing / drawing

November 2022 - Present

Freelance

Beirut, Lebanon

November 2022 - Present

Company industry:: Jewelry & Gold

Front Office Departmental Trainer

October 2021 - September 2022

Four Seasons Hotels and Resorts

Doha, Qatar

October 2021 - September 2022

Handling all guest interactions with the highest level of hospitality and professionalism
Assisting customers in all inquiries in connection with the Hotel Services
Interacting with guest professionally in person and by phone
Accommodating special requests whenever possible
Resolving customer complaints
Utilize a variety of computer systems to check guests in and out, run daily reports,
select and block rooms for arriving guests
Accept reservations, changes, and cancellations in the absence of the Reservations
Department Staff
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards
of Conduct as set forth in EmPact
Answering and direcing guest calls in the absence of the Communications Operator
Being a key hotel personnel, helping out in-house events
Ensuring high numbers in upselling
Training new team joiners on the system and Four Seasons’ standards
Updating other team members with all the new upcoming projects, policies, events...

Company industry:: Hospitality & Accomodation
Job role:: Hospitality and Tourism

Front Office Department Trainer

October 2021 - September 2022

Four Seasons Hotel Doha

Doha, Qatar

October 2021 - September 2022

Handling all guest interactions with the highest level of hospitality and professionalism Assisting customers in all inquiries in connection with the Hotel Services Interacting with guest professionally in person and by phone Accommodating special requests whenever possible Resolving customer complaints Utilize a variety of computer systems to check guests in and out, run daily reports, select and block rooms for arriving guests Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact Being a key hotel personnel, helping out in-house events Ensuring high numbers in upselling Training new team joiners on the system and Four Seasons standards Updating other team members with all the new upcoming projects, policies, events...

Company industry:: Hospitality & Accomodation

Front Office Department Trainer

October 2021 - September 2022

Fourseasons Hotel Doha

Doha, Qatar

October 2021 - September 2022

Handling all guest interactions with the highest level of hospitality and professionalism Assisting customers in all inquiries in connection with the Hotel Services Interacting with guest professionally in person and by phone Accommodating special requests whenever possible Resolving customer complaints Utilize a variety of computer systems to check guests in and out, run daily reports, select and block rooms for arriving guests Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact Being a key hotel personnel, helping out in-house events Ensuring high numbers in upselling Training new team joiners on the system and Four Seasons standards Updating other team members with all the new upcoming projects, policies, events...

Company industry:: Hospitality & Accomodation

Villa Concierge

February 2021 - October 2021

Hilton Salwa Beach Resort

Doha, Qatar

February 2021 - October 2021

Working Directly with VIP guests and giving them personalized service
Handling special requests, especially from the Royal Family when in the resort
Handling checking in and checking out of guests in an efficient and friendly manner
Advocating all guest interactions with the highest level of hospitality and professionalism
Accepting reservations, changes, and cancellations in the absence of Reservation
Department staff
Achieving a revenue from upselling
Handling accurately cash and credit card transactions
Resort opening Team
Arranging restaurant reservations, excursions, and transportations if needed
Training new joiners Opera system and Hilton Loyalty program Hilton Honors

Company industry:: Hospitality & Accomodation
Job role:: Hospitality and Tourism

Villa Concierge/ Senior Receptionist

February 2021 - October 2021

Hilton Salwa Beach Resort and Villas

Umm Salal Muhammad, Qatar

February 2021 - October 2021

Working Directly with VIP guests and giving them personalized service Handling special requests, especially from the Royal Family when in the resort Advocating all guest interactions with the highest level of hospitality and professionalism Accepting reservations, changes, and cancellations in the absence of Reservation staff Achieving a revenue from upselling Handling accurately cash and credit card transactions Arranging restaurant reservations, excursions, and transportations if needed Training new joiners Opera system and Hilton Loyalty program Hilton Honors

Company industry:: Hospitality & Accomodation

Villa Concierge/ Senior Receptionist

February 2021 - October 2021

Hilton Salwa Beach Resort &

Doha, Qatar

February 2021 - October 2021

Working Directly with VIP guests and giving them personalized service Handling special requests, especially from the Royal Family when in the resort Advocating all guest interactions with the highest level of hospitality and professionalism Accepting reservations, changes, and cancellations in the absence of Reservation staff Achieving a revenue from upselling Handling accurately cash and credit card transactions Arranging restaurant reservations, excursions, and transportations if needed Training new joiners Opera system and Hilton Loyalty program Hilton Honors

Company industry:: Hospitality & Accomodation

Front Desk Receptionist

December 2018 - September 2020

Hilton Hotels and Resorts

Beirut, Lebanon

December 2018 - September 2020

Handling checking in and checking out of guests in an efficient and friendly manner.
Advocating all guest interactions with the highest level of hospitality and professionalism.
Accepting reservations, changes and cancellations in the absence of Reservation Department
Staff.
Managing customer complaints and handling challenging guest requests. Enhancing customer
experience.
Achieving a revenue from upselling.
Handling accurately cash and credit card transactions.
Running the night audit and did the necessary reports to close out the night.
Pre opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts.
Acting as the point of interest for guests who need assistance and information. Arranging
Restaurant reservations, excursions, transportations if needed. Managing every day’s Courtesy
calls and special requests.
Recording, logging, and processing all calls, requests, questions and concerns.
Managing the stock for the front office inventory
Understanding customers needs and providing them with personalized solutions by
suggesting activities and facilities provided by the hotel.
Training and directing new team members.

Company industry:: Hospitality & Accomodation
Job role:: Customer Service and Call Center

Front Desk Receptionist/ Night Auditor Acting as Supervisor

April 2019 - August 2020

Hilton Beirut

Beirut, Lebanon

April 2019 - August 2020

Handling checking in and checking out of guests in an efficient and friendly manner Accepting reservations, changes, and cancellations in the absence of the Reservation staff Achieving revenue from upselling - 6, 000USD/month on average Handling accurately cash and credit card transactions Running the night audit and did the necessary reports to close out the night Pre-opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts Arranging restaurant reservations, excursions, and transportations if needed Managing the stock for the front office inventory Understanding customers needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel Training and directing new team members

Company industry:: Hospitality & Accomodation

Front Desk Receptionist/ Night Auditor Acting as Supervisor

April 2019 - August 2020

HILTON BEIRUT DOWNTOWN

Beirut, Lebanon

April 2019 - August 2020

Handling checking in and checking out of guests in an efficient and friendly manner Accepting reservations, changes, and cancellations in the absence of the Reservation staff Achieving revenue from upselling - 6, 000USD/month on average Handling accurately cash and credit card transactions Running the night audit and did the necessary reports to close out the night Pre-opening Team; being the first users of OnQ in Lebanon. Making checklists for shifts Arranging restaurant reservations, excursions, and transportations if needed Managing the stock for the front office inventory Understanding customers needs and providing them with personalized solutions by suggesting activities and facilities provided by the hotel Training and directing new team members

Company industry:: Hospitality & Accomodation

Guest Services Agent

December 2018 - April 2019

Hilton Beirut

Beirut, Lebanon

December 2018 - April 2019

Answering telephone inquiries promptly and professionally Managing customer complaints and handling challenging guest requests Enhancing customer experience Acting as the point of interest for guests who need assistance and information Arranging transportations if needed Managing every days Courtesy calls and special requests recording, logging, and processing all calls, requests, questions, and concerns Maintaining counters and serving customers in the Executive Lounge Ensuring that areas of work and tables are kept on high standard of cleanliness throughout the day Completing production, wastage, temperature, and cleaning records Hosting Diamond guests and making sure to exceed their expectation Basic but professional F&B services

Company industry:: Hospitality & Accomodation

Guest Services Agent

December 2018 - April 2019

HILTON BEIRUT DOWNTOWN

Beirut, Lebanon

December 2018 - April 2019

Answering telephone inquiries promptly and professionally Managing customer complaints and handling challenging guest requests Enhancing customer experience Acting as the point of interest for guests who need assistance and information Arranging transportations if needed Managing every days Courtesy calls and special requests recording, logging, and processing all calls, requests, questions, and concerns Maintaining counters and serving customers in the Executive Lounge Ensuring that areas of work and tables are kept on high standard of cleanliness throughout the day Completing production, wastage, temperature, and cleaning records Hosting Diamond guests and making sure to exceed their expectation Basic but professional F&B services

Company industry:: Hospitality & Accomodation

Sales Associate

August 2017 - December 2018

Atamian SAL

Beirut, Lebanon

August 2017 - December 2018

Maintaining the technical expertise and product knowledge necessary to make sales.
Identifying target customers and identifying key decision makers.
Resolving unique customer issues.
Maintaining professional relationships with work colleagues and customers.
Maintaining professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies. Planning to ensure achievement of divisional and personal target,
aligning with company sales policies and strategies.

Company industry:: Retail & Wholesale
Job role:: Sales

Store Supervisor

August 2017 - December 2018

Atamian SAL | Luxury Watches & Jewelry

Dbayeh, Lebanon

August 2017 - December 2018

Maintaining the technical expertise and product knowledge necessary to make sales Identifying target customers and identifying key decision-makers Resolving unique customer issues Maintaining professional relationships with work colleagues and customers Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies Planning to ensure achievement of divisional and personal target, aligning with company sales policies and strategies

Company industry:: Watches & Luxury Goods

Sales Associate

November 2015 - July 2017

The Eye Market | Luxury Eyewear

Dbayeh, Lebanon

November 2015 - July 2017

Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service Operating cash registers, managing financial transactions, and balancing drawers Achieving established goals Directing customers to merchandise within the store Increasing in-store sales Superior product knowledge Maintaining an orderly appearance throughout the sales floor Introducing promotions and opportunities to customers Cross-selling products to increase purchase amounts

Company industry:: Retail & Wholesale

Telephone Operator

January 2015 - April 2016

Roadster Diner

Beirut, Lebanon

January 2015 - April 2016

Answering telephone inquiries promptly and professionally as per the restaurant’s standards.
Taking orders from customers accurately.
Promoting new items on the menu to the customer.
Handling problems of customers.
Making connection with customers over the phone; becoming loyal customers.
Achieving a score of 100% twice in mystery shopper’s reports.

Company industry:: Catering, Food Service, & Restaurant
Job role:: Customer Service and Call Center

Telephone Operator/ Customer Service

March 2014 - September 2015

Roadster Diner

Beirut, Lebanon

March 2014 - September 2015

Answering telephone inquiries promptly and professionally as per the standards Taking orders from customers accurately Promoting new items on the menu to the customer Handling problems of customers Making connections with customers over the phone-becoming loyal customers

Company industry:: Catering, Food Service, & Restaurant

Telephone Operator/ Customer Service

March 2014 - September 2015

ROADSTER DINER

Beirut, Lebanon

March 2014 - September 2015

Answering telephone inquiries promptly and professionally as per the standards Taking orders from customers accurately Promoting new items on the menu to the customer Handling problems of customers Making connections with customers over the phone-becoming loyal customers

Company industry:: Catering, Food Service, & Restaurant

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Work experience

3D jewelry designing / drawing

Front Office Departmental Trainer

Front Office Department Trainer

Front Office Department Trainer

Villa Concierge

Villa Concierge/ Senior Receptionist

Villa Concierge/ Senior Receptionist

Front Desk Receptionist

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Guest Services Agent

Guest Services Agent

Sales Associate

Store Supervisor

Sales Associate

Telephone Operator

Telephone Operator/ Customer Service

Telephone Operator/ Customer Service

Education

Levon and Sofia Hagopian College

Lebanese International University

Skills

Languages

Training and Certifications

Certifications

Amadeus Functionality and Ticketing

Training

Fundamentals of Digital Marketing

Vrej Kendoyan

Share My Profile

Work experience

3D jewelry designing / drawing

Front Office Departmental Trainer

Front Office Department Trainer

Front Office Department Trainer

Villa Concierge

Villa Concierge/ Senior Receptionist

Villa Concierge/ Senior Receptionist

Front Desk Receptionist

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Front Desk Receptionist/ Night Auditor Acting as Supervisor

Guest Services Agent

Guest Services Agent

Sales Associate

Store Supervisor

Sales Associate

Telephone Operator

Telephone Operator/ Customer Service

Telephone Operator/ Customer Service

Education

Levon and Sofia Hagopian College

Lebanese International University

Skills

Languages

Training and Certifications

Certifications

Amadeus Functionality and Ticketing

Training

Fundamentals of Digital Marketing