F&B General Manager
Bojour Bistro & Cafe
Total years of experience :12 years, 6 Months
*Responsible for short and long-term planning and the management of the food & beverage operations in the front and back of the house to achieve customer satisfaction and quality service.
*Meeting/exceeding financial goals. Managing and achieving profit and quality for all food & beverage operations in the Restaurants & Cafes including catering and banquet operations.
*Maintain standards of food & beverage quality and guest service quality.
*Coach, train and manage employees within the resort organization structure.
*Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department.
*Contribute to the profitability and guest satisfaction perception of the Restaurants & Cafes
* Implement & maintain sales/marketing programs.
*Increase the level of guest satisfaction by delivering an improved
product through employee development, job engineering, and quality
image.
*Ensure compliance with business operations and legal regulations.
*Market the food & beverage Restaurants & Cafes, develop and
manage the implementation of menus, package deals, promotions,
displays, decorations, and presentation within corporate guidelines to
meet/exceed sales and financial goals and objectives.
*Implement & manage all company programs to ensure compliance
with SOP's.
•Execute Operations Standards consistently
•Champion for Change
•Develop and execute budgets and forecasting
•Ensure all Employee Handbook standards and expectations are met within region
•100% responsibility of coaching all Managers and Team Members in all departments following job descriptions, processes, policies and procedures.
•Assume 100% responsibility for the quality of the Guest experience in every location.
•Accountable for all locations, ensuring all activities are aligned with Sales, Guest satisfaction and budget.
•Validate all Management training.
•100% responsibility for monitoring weekly/period/annual goals for management and assuring their completion, while accomplishing my own goals.
•100% commitment to follow all internal monetary control measures
•100% commitment to follow all internal product control measures, including: food and beverage inventories, purchases and loss prevention measures
•Demonstrate 100% commitment to management, Team Member continued training and development, to maintain bench strength and engagement
•Demonstrate 100 % commitment to the cleanliness, sanitation and organization of all locations.
•Assume all purchasing is done for the best quality products per spec at the best price possible.
•Work with all locations and with the accounting department, providing all accurate information needed.
•Coordinate, manage and monitor the workings of various departments in the organization.
•Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.
•Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
•Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
•Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
•Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
•Manage customer support. Plan and support sales and marketing activities.
•Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
•Internal and external mail correspondence in English & Arabic.
•Set-up of division filling system.
•Organize staff meetings.
•Draft Minuets of Meetings for General Manager.
•Full control of division’s guest relation and travel arrangements.
•Handling Customers’ Services Communication and problem solving.
•Liaison with government officers for preparation and issuance of licensing, authorization letters and permits and all related GRO paper work.
•Draft of outline projects manuals, costing schedule and Minuets of Meetings.
•Issue of time sheet schedule for Human Resource & Accounts.
•Process of payment vouchers.
•Processing Purchase Orders for the division.
•Reconcile of General Manager Business expense account.
•Draft of Advertisement for the division.
March 2008 - February 2011: • Arab Open University, Dhahran, Saudi Arabia • Bachelor Degree in Business Administration System
Month 2005 - February 2008: • Arab Open University, Dhahran, Saudi Arabia • Bachelor Degree in Computer and Information Technology (Incomplete)