وادي غسان, Guest Customer Service Specialist

وادي غسان

Guest Customer Service Specialist

BOOKING.COM

البلد
تونس - أريانة‎
التعليم
بكالوريوس, Applied And Liberal Arts
الخبرات
5 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 10 أشهر

Guest Customer Service Specialist في BOOKING.COM
  • تونس
  • أشغل هذه الوظيفة منذ مارس 2023

Provide exceptional guest support by maintaining accurate records, addressing inquiries and concerns promptly, resolving complaints professionally, assisting with technical issues, fostering relationships, meeting service goals and following up for guests satisfaction.

Music teacher في Individual
  • تونس - تونس
  • يناير 2022 إلى مارس 2023

Private Classical Guitar, Piano and Violin sessions.

Account Manager في MUSICPLUS TUNISIA
  • تونس - تونس
  • سبتمبر 2019 إلى سبتمبر 2022

Sales Representative responsible for managing customer and supplier accounts, overseeing goods and facilities, assisting with accountability, supervising interns, studying local market needs, planning and executing marketing strategies, analyzing campaign results, and optimizing SEO.

Sales Representative في ALIBABA MUSIC
  • تونس - تونس
  • يناير 2018 إلى يناير 2019

Sales Representative responsible for negotiating deals, increasing revenue, and managing sales activities, including after-sales and maintenance responsibilities.

الخلفية التعليمية

بكالوريوس, Applied And Liberal Arts
  • في Borj Cedria High School
  • يونيو 2017

Specialties & Skills

Team Leadership
After Sales Support
Guest Service
Customer Service
PHOTOSHOP
Fusion 360
Prestashop
ILLUSTRATOR
Wordpress

اللغات

الفرنسية
متمرّس
الانجليزية
اللغة الأم
العربية
اللغة الأم

التدريب و الشهادات

Event planning and management. (الشهادة)
تاريخ الدورة:
April 2022
Digital marketing. (الشهادة)
تاريخ الدورة:
April 2022
Business Creation and Entrepreneur Training. (تدريب)
معهد التدريب:
The Ministry of Vocational Training and Employment
تاريخ الدورة:
May 2022

الهوايات

  • Music
    I joined over 50 performances, showing off the country's music. I also taught music to beginners and those at an intermediate level. Plus, I created and arranged music, mixing old and new tunes. These experiences were fun and showed how music brings people together.