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Wael Alaya, Senior Software and Support Engineer

Wael Alaya

Senior Software and Support Engineer

Flora Technology

Location
Qatar - Doha
Education
Higher diploma, Network and System Engineer
Experience
9 years, 10 Months

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Work Experience

Total years of experience :9 years, 10 Months

Senior Software and Support Engineer at Flora Technology
  • Qatar - Doha
  • My current job since July 2017

As a Network and System Engineer focused on software, I am working on Enterprise infrastructures to deliver a complete Qmatic, Access control, and CCTV solutions for clients.

JUNIOR PROJECT MANAGER at JOOKIES
  • Tunisia - Tunis
  • August 2015 to August 2016

Jasmin SMS Gateway support, training and assistanc, installation and cloud hosting Team manager

JUNIOR PROJECT MANAGER at SERVICOM SA
  • Tunisia - Tunis
  • January 2014 to June 2015

Responsable for manage, coaching and guiding team to achieve goals and standards set by the project management department

Technical support/IT at STRAM GLOBAL SERVICES, inc
  • Tunisia - Tunis
  • November 2012 to March 2013

Technical troubleshooting of networks and information system

Education

Higher diploma, Network and System Engineer
  • at Private High School of Technology and Engineering Tunis (ESPRIT)
  • September 2014

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Specialties & Skills

System Administration
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Help Desk Management
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CCTV
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Excellent leadership skills.
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Ability to work with other staff as well as independently.
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Strong interpersonal and communication skills.
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Good sense to use available information and resources.
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Confident to complete project within deadlines.
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Ability to provide good customer service.
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Strong analytical and time management skills.
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Extremely detail oriented and professional.
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Capability to provide inventive solution to systems and network issues.
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Clear understanding of responsibilities as Senior Software and Support engineer.
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Software Configuration Management
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Access Control
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Windows 98/XP/Vista/Win7, Windows Server GNU/Linux (Debian, Ubuntu,Fedora,Redhat, Backtrack), MacOs
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Network configuration (TCP/IP)
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Install, maintain, and troubleshoot Windows-based applications and operating systems.
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Virtualization : VMware ESX 3.x, Vspere 4.0.
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Strong departmental and organizational abilities.
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Qmatic and Customer Experience Management
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Assessment Polycom video endpoint technical level 1 RPEEXOT104
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Voice Endpoint Technical Certification VSOT200
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Troubleshoot software / hardware remote site IT issues
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Hickvision HCSA Certification
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Vmware VTSP and VSP 5.5 Certification
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Java Script, SQL,PL/SQL, Shell Scripts(bash), XML, HTML
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Qmatic Customer Experience and Journey Management v1
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Lenovo Data Center Storage Sales Certification (DCP-109C)
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Network services (Active Directory, DNS, DHCP),
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Qmatic Installation Configuration v1 Certification
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Languages

English
Intermediate
French
Expert
Arabic
Expert

Hobbies

  • Kitesurf
    Kite surfing or Kite boarding is a kind of water sports that uses the wind to pull a rider on the water surface on a small surfboard or a kiteboard.