WAEL BAALOUSHA

Develop and maintain all manner of IT systems for small business clients.
Provided 7/24 on call remote and on-site IT support for clients in various cities.
Maintained IT systems for clients.
Consulted with clients on equipment and software procurement and requisitions.
Developed and recommended IT solutions for business work flow improvement.
training users
consulting staff from different parts of a client's organization.
determining information system requirements and defining project objectives.
Established and implemented security policies. Setup firewalls and configured antispam/antivirus solutions.
Developed best practice based backup recovery strategies.
Development and implementation of new data management system/software.
Install And Configure Access Control Systems
Install and Configure CCTV System

Improved functionality for a poorly implemented applications by eliminating issues, building credibility, establishing rapport, maintaining communication and training stakeholders

Identified customer needs, documented them into business requirements, evaluated alternatives of solution and implemented
Led IT projects, developed project plans (objectives, scope, and timing) and monitored resources, budgets and quality
Led or participated on a project focused on business process re-engineering through technology
Assisted users in general desktop support - Help desk

- Handle all technical changes to the production applications (projects and change requests).
- Collaborate with the vendor on the development and documentation of technical requirements for solutions.
- Auto-line System (Kerridge) specialist
- Successfully implemented Autoline 8.39 in the year 2010
- Autoline Disaster Recovery solution first ever in their platform.
- Full operating knowledge of Autoline CDK DMS solution and products
- Kerridge Autoline DMS Consultant specializing Account (NL/SL/PL), Vehicle Sales, CRM/CCM, Daily Rentals & AfterSales
- Preparing the Different types of reports using the Kerridge Report Generator Tool
- Daily analysis of EOD files, Panic files, Parts Stock vs NL Stocks Analysis, Vehicle Stock vs NL Stock analysis of non - balancing day books
- Creation of EOD requests, create / modify the timed operations chain
- Real time BI with periodic automated reporting.
- Developing statistical dashboards on QlikView
- Expert knowledge within key products and modules
- Develop design documents based on the agreed upon requirements.
- Participate in the IT process (design, build, test, deploy) for in-house developed IT solutions.
- Review, analyze and approve the design and development of vendor modules and applications.
- Act as a testing resource during applicable phases of the Project lifecycle (unit and integration testing).
- Investigate and efficiently resolve moderate trouble tickets and customer complaints.
- Perform service definition setups (pricing, tariffs) as necessary.
- Where setups are performed by the functional areas, oversee and validate compliance to the established policies and procedures.
- Perform advanced maintenance and administration of in-house developed applications.
- Inform AAS users of changes to applications.
- Produce needed documentations.
- Share knowledge, and coach and mentor new co-workers.
- Learn, understand, and ensure adherence to ITD Delivery Framework,
IT QA, TAA, particularly for documentation and testing standards.

Work on the analysis and design of solutions and products.
Manage and work fully (or partially) in the development of software, customization, and performance enhancement, bug fixing and new updates.

Administrating, integrating and extending our clients Ethernet/Fiber Optic Networks using Windows NT 4.0 operating systems as Main Server, Gateway, DNS and Print server with fault tolerance technology (RAID, Replication, Mirroring ) and high availability.