Customer Service manager
Metra Computer
Total years of experience :29 years, 10 Months
2) Metra Computer 04/1999 - Present
*Customer Service manager*
Work Experience and Responsibilities:
1. Direct and monitoring pricing control activities for all customer returns based on SAP, considering warranty duration.
2. Monitoring customer service staff performance.
3. Provide detailed information on services and products to customers.
4. Provide recommendation report to update service and product options to meet customer needs
5. Open new customer accounts based on SAP system.
6. Schedule and follow up on installations and service calls
7. Manage service, product and billing inquiries and complaints
8. Provide produce weekly reports."
9. Lead a team of 5.
Customer Service manager
Fared Elsbaey-Haram-Giza
Phone: +20-3-5843981
Mobile: +20-11-2952000
E-mail:
Skills and TRAINING
• Technical Skills
➢ Microsoft Office ( Word - Excel - PowerPoint - Outlook)
➢ Windows 95/98/2000/XP/Vista/Window7
➢ CRM Software and SAP system
➢ Data entry and collation skills
➢ Numeracy skills
Customer Service manager
Work Experience and Responsibilities:
1. Responsible for providing investigative research assistance to Manager
2. Assist with review corporate contracts before manager confirmation.
3. Responsible for maintain all employees contracts with HR team.
Cairo University , Faculty of law Licentiate of Law 1996
General Certificate ( Thanaweya Amma) 1992
