Call Center Agent
Teleperformance - United Arab Emirates
Total years of experience :12 years, 4 Months
- Assist in Quality Assurance
- Answer caller’s queries
- Create Service Requests during the call corresponding to the caller’s inquiry
A. ECOMMERCE CUSTOMER CARE
- Answer all customer care calls.
- Connect with customers via Facebook, Whatsapp and Instagram.
- Assist customers in placing orders.
- Follow up with customer shipments and deliveries.
- Coordinate with customers for returns and exchange.
B. ARABIC TRANSLATION
- Translate online shop information pages, blogs, product details, category descriptions, brand details and other content.
- Provide translation for company’s digital contents.
C. DIGITAL MEDIA DESIGNER
- Design modern & effective digital media content for ecommerce website.
- Create banners for online advertising.
- Product upload to website: from photo shooting to detailing to image editing.
- Create digital content for YouTube Chic Shop fashion channel.
- Create promotional shop banners.
- Create high resolution shopfront and cash counter posters.
- Create catalogues, gift cards, business cards, posters, etc. as per requirements
-‐ Providing specialized support for Sales & Marketing Management -‐ Designing company catalogues, banners, greeting cards, presentations, etc. -‐ Data entry and control, documents/paper work preparation and follow up -‐ Providing administrative support to other departments -‐ Translating documents English/Arabic -‐ Handling customer inquiries via phone and email -‐ Representing the company at exhibitions -‐ Managing the company’s registration with various clients -‐ Fetching relevant tender announcements through daily newspapers and websites
At the paper I was given texts every now and then to translate between Arabic and English. I also updated the paper's website and facebook account daily with news about Al Ain city. It also held a couple of events at different spots in Al Ain that I have participated in as an organizer.
As a peer tutor, my main duty was to help students improve their English writing skills. Students from all faculties came to the Writing Center for help with their writing assignments. I was also in charge of the weekly students statistics sheet. When my supervisor found out about my creative designing skills, she put me in charge of making all their posters, fliers, brochures, etc.