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Wael Khalifa, Call center agent

Wael Khalifa

Call center agent·ECCO GULF

United Arab Emirates

Bachelor's degree, Electrical And Electronics Engineering

Work experience

Total years of experience: 3 years, 5 months

Call center agent

June 2017 - August 2017

ECCO GULF

Qatar

June 2017 - August 2017

Project Ahly Bank of Qatar (Call center):
* Advised customers by checking their account history, loan and
credit card transactions.
* Performed cross sells and upsells through outbound calls to current
and potential new customers with saved records.
* Handled fraud system alerts. 
* Key Achievement: Achieved quality objectives and won
monthly challenges. Best employee of the month

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call center agent

January 2016 - October 2016

TELEPERFORMANCE

Tunisia

January 2016 - October 2016

Project Orange France (Call center):
* Supported customers facing technical issues with their home
network (Iptv, internet, phone and e-mail service)
* Performed all necessary tests and troubleshooting to find
permanent solutions.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Salesman

August 2013 - November 2015

Tunisia

August 2013 - November 2015

Assisted customers with purchasing our products
* Managed orders 

Job role:
Sales

Education

University of Sousse

May 2012

May 2012

Bachelor's degree, Electrical And Electronics Engineering

Tunisia

GPA (point): 12 out of 20

GPA (point): 12 out of 20

University of Sousse

January 2009

January 2009

Bachelor's degree,

Tunisia

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
CALL CENTER
Expert
CALL CENTER
Expert
PURCHASING
Expert
PURCHASING
Expert
EMAIL
Intermediate
EMAIL
Intermediate
NETWORKING
Intermediate
NETWORKING
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
TROUBLESHOOTING
Intermediate
TROUBLESHOOTING
Intermediate
3D
Beginner
3D
Beginner
BANKING
Expert
BANKING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CREDIT
Expert
CREDIT
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

German

Beginner