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تم إلغاء حظر المستخدم بنجاح
Wael خطاب, Operations Manager

Wael خطاب

Operations Manager·Al Ahly Medical Company, AMC

مصر

دبلوم, Healthcare Management Diploma

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 2 أشهر

Operations Manager

نوفمبر 2013 - حتى الآن

Al Ahly Medical Company, AMC

مصر

نوفمبر 2013 - حتى الآن

AMC is a subsidiary of the National Bank Of Egypt, Established to hold and operate all medical projects
and investments of the NBE in the medical sector, It is one of the leading medical companies in Egypt,
AMC operate different Medical Lines of businesses as ( Establishing Polyclinics, Management and
Renovation of Hospitals, Medical TPA business ( Third Party Administration )
Job Duties and Responsibilities:
* Applying Company Goals and Objectives.
* Responsible for Account Management Division, Preauthorization Division, Customer Service
Division and Site Doctors Division.
* Allocating and selecting candidates for all Divisions
* Establish intra departmental policies and procedures.
* Planning for growth of the department and accordingly the company.
* Monitoring day to day divisions performance .
* Maintain company relation with customers and company strategic partners ( Insurance
companies, self management payers, .... etc)
* Controlling any diversion from the well established policies and procedures.
* Appraising and rewarding subordinates in each division from Medical Operations Dep.
* Preparing quarterly reports of performance to the CEO and Company Executive committee
* Liaises with Commercial Departments, IT Department and Network Management Department
to apply company goals
* Enhance and update the procedures as to maximize operational efficiency with in the allocated
budget.
* Preparing and controlling departmental Annual Budget, Man power plan, objectives and
Goals
* Arranging Monthly meetings with clients and strategic company partners.

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الإدارة

Senior Supervisor Pre Authorization Doctor

سبتمبر 2012 - أكتوبر 2012

Al Ahly Medical Company, AMC

مصر

سبتمبر 2012 - أكتوبر 2012

AMC is a subsidiary of the National Bank Of Egypt, Established to hold and operate all medical projects and
investments of the NBE in the medical sector, It is one of the leading medical companies in Egypt, AMC
operate different Medical Lines of businesses as ( Establishing Polyclinics, Management and Renovation of
Hospitals, Medical TPAbusiness ( Third Party Administration )
Roles and Responsibilities :
* AMC central Preauthorization / Call center supervision.
* Issuing pre authorizations for laboratory services, radiology services, physiotherapy services,
medications and Inpatient Hospital admission cases.
* Follow up on Hospital admitted cases till discharge.
* Communication with the network of medical providers.
* Facilitate rendering of the medical service by patients.
* Control abuse of Medical Service and immediate reporting of fraud cases.
* Pre-employment Medical Checkup approvals and arrangements.
* Approval and issuing of sick leave documents
* Medical Network establishing and operation, Joined the team to operate the medical network of
providers, from initial communication till contract and final agreement.
* Responding to accounts/clients demands and concerns ( Account Management Unit ) Example
of these accounts are ( Egyptian Life Takaful Company ( Gulf Insurance Group ), Bavarian Auto
Group ( BMW importers and assemblers), TE Data, Orbit Showtime Network (OSN), National
Bank Of Egypt, ....etc
* Accounts In House/Site Doctors scheduling and Supervision.
* Chronic medications preauthorization
* Handle and Coordinate medical awareness campaigns
* Preparing reports of Utilization and consumptions.
* Preparing accounts annual renewals.
* Monitoring and Adjusting the company TPA software.
* Working with the Business Development team to innovate and enhance the medical service
rendered to the clients ( Patients and Accounts

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الإدارة

Supervisor of medical pre authorizations

يناير 2010 - أغسطس 2010

National Bank of Egypt

القاهرة، مصر

يناير 2010 - أغسطس 2010

Pre Authorizations Supervisor, working for the medical sector of the National Bank Of Egypt ( Serving 22, 000 Employee/Retiree)

Responsible for the following:

• Managing Emergency cases.
• Treating mild to moderate internal medicine cases.
• Filtering and referral of severe and advanced medical conditions that require consultants’ opinions.
• Issuing pre authorizations for laboratory services, radiology services, physiotherapy services, medications and Inpatient admission cases.
• Follow up on hospital admitted cases till discharge.
• Respond to patients inquiries in regards to conditions / Treatment
• Communications with all medical providers in the network.
• Facilitate the service for the patients.
• Control and report cases of abuse of the Medical Service.
• Pre-employment Check up approvals and arrangements.
• Approving and issuing of sick leave documents.

مجال الشركة:
البنوك
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Supervisor of medical pre authorizations

أبريل 2009 - مايو 2010

MetLife Alico

القاهرة، مصر

أبريل 2009 - مايو 2010

Responsible for the following:

• Managing Emergency cases (Site Clinic).
• Treating mild to moderate internal medicine cases (Site Clinic).
• Filtering and referral of severe and advanced medical conditions that require consultants’ opinions (Site Clinic).
• Issuing pre authorizations for laboratory services, radiology services, physiotherapy services, medications and Inpatient admission cases.
• Follow up on Hospital admitted cases till discharge.
• Communications with all medical providers contracted in the network.
• Facilitate the service for the patients.
• Control abuse of Medical Service.
• Pre-employment Check up approvals and arrangements.
• Approving and issuing of sick leave documents.

مجال الشركة:
التأمين
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

التعليم

Oxford For Medical Sciences , UK , Belfast

مايو 2015

مايو 2015

دبلوم، Healthcare Management Diploma

المملكة المتحدة

المعدل التراكمي (نقاط): 3 من 4

المعدل التراكمي (نقاط): 3 من 4

Ain Shams University

سبتمبر 2014

سبتمبر 2014

دبلوم، Sales and Marketing

مصر

Ain Shams University

يونيو 2014

يونيو 2014

دبلوم، Human Resources

مصر

Ain Shams University

فبراير 2014

فبراير 2014

دبلوم، Basic Management

مصر

Ain Shams University

فبراير 2014

فبراير 2014

دبلوم، Project Management

مصر

Skills

Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
Group Medical
Expert
Group Medical
Expert
Project Management
Expert
Project Management
Expert
Insurance
Expert
Insurance
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FINAL
Expert
FINAL
Expert
INSURANCE
Expert
INSURANCE
Expert
INVESTMENTS
Expert
INVESTMENTS
Expert
NETWORKING
Expert
NETWORKING
Expert
RENDERING
Expert
RENDERING
Expert
REPORTS
Expert
REPORTS
Expert
Insurance
Expert
Insurance
Expert
Project Management
Expert
Project Management
Expert
Group Medical
Expert
Group Medical
Expert
Management
Expert
Management
Expert
Teamwork
Expert
Teamwork
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
Performance Appraisal
Job Masters
May 2015