وائل lotfy magdy

SCRO - Senior Customer Relation Officer and “Branch manager” in the absence of the Branch manager في Arab Bank plc.

• مصر - الإسكندرية
• أشغل هذه الوظيفة منذ أبريل 2007

 Develop action plans for the branch in line with the consumer banking objectives, in coordination with department’s heads.
 Drive, manage and track the branch performance toward achieving business plan, sales target and high level of service quality.
 Contribute to the acquisition of business for the branch by marketing and cross selling the bank’s services and products to the existing and potential customers.
 Ensure high level of customer service including the review of customer complaints and resolve these complaints to maintain high level of customer satisfaction.
 Ensure that processes are in place to measure and monitor operational and financial effectiveness.
 Ensure branch adherence to P&P’s guidelines operational control, compliance, regulations, and the audit requirement, internal and external reporting obligations.
 Oversee the effectiveness of security & control systems to ensure continuity and smooth running of the branch services.
 Manage personnel related issues, development and rotation of staff to leverage the required knowledge, skills and abilities and ensure all functions are fully covered within the branch
 Develop the branch business plan in coordination with district management and in line with consumer banking management strategy.
 Managing and leading the branch effectively to ensure the achievement of branch business goals to maximize the contribution to the bank’s growth and profitability.
 Oversee the implementation of service quality initiatives according to set targets, and the employment of the operational controls to ensure full adherence to P&P, compliance regulations and audit requirements.
 Branch sales targets achievements.
 Service quality target achievement
 Number of Audit notes
 Rate of customer satisfaction
 Number of customers complaints
 Transactions through various Channels
 Compliance to P&P and operation control guidelines