Deputy Training Manager
CHUBB Life
Total years of experience :19 years, 8 Months
•Designed an induction program for new comers.
•Ensuring the sales teams is equipped with necessary skills.
•Analyze the results of training program and workshops by implementing tracking mechanisms.
•Find out needs of training and facilitate training programs and workshops for the sales force.
•Evaluated and delivered training programs related to industry, domain, and solution areas.
•Prepared progress reports on sales personnel and sales hires.
•Assessing development training needs of manager and coaching on training skills.
•Observing and interviewing staff to understand their potential, skill gaps, training needs and attitude.
•Assessing skill competence of recruiters for candidate interviewing and sales visits.
•To maintain average team quality not less than targeted.
•To apply all professional ways and provide different alternatives to satisfy customers.
•To ensure that team members are resolving 100% of received customers’ cases.
•To ensure and encourage proper utilization to be measured by management observation.
•To positively communicate and display high spirit among peers, management and team.
•To conduct documented monthly meeting to discuss progress, updates, share experience, cascade all needed information to the team.
•To perform all floor supervisor duties and responsibilities effectively, ensure availability, service level monitoring.
•To effectively solve and report problems to management and concerned parties.
Bachelor of Architecture Engineering