wael shakaa

customer service at international cards company

• Other
• My current job since December 2006

-2013
Bank Audi sal-jordan
Customer service representative

1-performs duties related to working with a bank's customers and helping customers understand their accounts. Often, their duties are to check the status of bank accounts, explain incurred fees and help customers with any issues, problems or questions. Basic accounting knowledge .2 -understanding of customer needs and provide the service correctly and completely the first time as well as to gain customer loyalty.3-Identify cross-sell opportunities during customer interaction such as Fixed deposits, Finance, Cards, accounts .

Master card 2006_2013
Follow up merchants’ checks with Accounting & Distribution Depts.
- Merchants’-Statements monitoring.
- POS machines configuration, monitoring and related problems troubleshooter.
- Data entry and multiple acquiring services.
- Handling VIP services and clients C/H.
- Dealing and servicing Chargeback merchants’ cases.
- Handling merchants request letters and auditing them.
- Checking applications before entrance to system.
- Using the credit cards systems (Bank Works & Way 4) for analysis and arranging clients’ requests.