Wael Tawfik

Ticketing Agent at Joker Tourism , Head Office

• Belgium - Mechelen
• My current job since January 2019

• I work in the head office as an airline ticket clerk to assist my colleges in multiple sales offices in Belgium.
• Issuing airline tickets for individuals and groups on different systems such as (Amadeus system, Travel port, Spark).
• Change and issue new tickets to customers and use the Billing Settlement Payment (BSP) link to review and more.
• Change and renew seasonal prices online on the website.
• Operating to find satisfactory solutions to any problem for customers over the phone or e-mail by our colleagues in the sales offices.
• Customers information support and special support for business travelers.
Various administrative tasks.

Ticket Sales Representative at IATA Agent At Burraq Travel – Tazamobile In Brussels.

• Belgium - Brussels
• January 2018 to December 2018

Google Street View Car Driving at Google

• Belgium - Brussels
• July 2018 to November 2018

Do general maintenance of the car and camera before and after use daily.

• Turn on the car overhead camera.

• Turn on the big screen inside the car and activate the map to be targeted.

• Then drive a Google Street View car.

• Then take different pictures that are taken by a camera installed on the car from the top.

Executive Assistant to the Chairman and CEO at Teatro Café

• Egypt - Cairo
• April 2015 to December 2017

Protect the health, safety and well-being of our guests and colleagues.

• To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation in all aspects of their work.

• Create, deliver and measure promotional activities, including staff incentives. Seek and maximize revenue opportunities and minimize costs

Manager at Oskar Travel

• Netherlands
• July 2009 to July 2015

Customer information support.
• Create PNR, Booking and issuing
• Re validation, Reissue and Refund.
• Managing the office, including staff.
• Solve and fix customer problems.
• Special support for the business-traveler.
• Reservation with group desk with any airlines.
• On-line / telephone booking on Amadeus system.
• Using Amadeus facilities Master Price, following queue, etc.
• Reservation payment processing, issuing E-tickets and invoices for client
Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.

Supervisor at Egypt Air

• Netherlands
• January 2007 to January 2009

the reservation department at Egypt Air Amsterdam (town office)

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks.
Last minutes tickets issue and re-issue (Schiphol Airport).
Excess luggage

Travel Agent at Smile Tours

• Netherlands
• January 2006 to January 2007

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks, including using of JACK accounting program.

Travel Agent at Donia Travel – Emco Reizen

• Netherlands
• January 2003 to January 2006

On-line / telephone booking on AMADEUS system.
Tour operating.
Customer information support.
Reservation payment processing, issuing tickets for many destinations around the world and invoices for clients.
Troubleshooting customers’ problems during their stay.

Travel Agent at Smile Tours

• Netherlands
• January 2001 to January 2003

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks.

Trainee at Egypt Air in the airport ticke

• Egypt
• January 2000 to January 2001

Customer information support.
Bookings reservations.
Various administrative tasks.