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Wael Tawfik, Ticketing Agent

Wael Tawfik

Ticketing Agent ·Joker Tourism , Head Office

Oman

Bachelor's degree, Hotel and Tourism

Work experience

Total years of experience: 26 years, 0 months

Ticketing Agent

January 2019 - Present

Joker Tourism , Head Office

Mechelen, Belgium

I found this job using Bayt.com

January 2019 - Present

• I work in the head office as an airline ticket clerk to assist my colleges in multiple sales offices in Belgium.
• Issuing airline tickets for individuals and groups on different systems such as (Amadeus system, Travel port, Spark).
• Change and issue new tickets to customers and use the Billing Settlement Payment (BSP) link to review and more.
• Change and renew seasonal prices online on the website.
• Operating to find satisfactory solutions to any problem for customers over the phone or e-mail by our colleagues in the sales offices.
• Customers information support and special support for business travelers.
Various administrative tasks.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Ticket Sales Representative

January 2018 - December 2018

IATA Agent At Burraq Travel – Tazamobile In Brussels.

Brussels, Belgium

I found this job using Bayt.com

January 2018 - December 2018

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Google Street View Car Driving

July 2018 - November 2018

Google

Brussels, Belgium

I found this job using Bayt.com

July 2018 - November 2018

Do general maintenance of the car and camera before and after use daily.

• Turn on the car overhead camera.

• Turn on the big screen inside the car and activate the map to be targeted.

• Then drive a Google Street View car.

• Then take different pictures that are taken by a camera installed on the car from the top.
Company industry:
Business Support Services
Job role:
Logistics and Transportation

Executive Assistant to the Chairman and CEO

April 2015 - December 2017

Teatro Café

Cairo, Egypt

I found this job using Bayt.com

April 2015 - December 2017

Protect the health, safety and well-being of our guests and colleagues.

• To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation in all aspects of their work.

• Create, deliver and measure promotional activities, including staff incentives. Seek and maximize revenue opportunities and minimize costs
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Manager

July 2009 - July 2015

Oskar Travel

Netherlands

I found this job using Bayt.com

July 2009 - July 2015

Customer information support.
• Create PNR, Booking and issuing
• Re validation, Reissue and Refund.
• Managing the office, including staff.
• Solve and fix customer problems.
• Special support for the business-traveler.
• Reservation with group desk with any airlines.
• On-line / telephone booking on Amadeus system.
• Using Amadeus facilities Master Price, following queue, etc.
• Reservation payment processing, issuing E-tickets and invoices for client
Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
Company industry:
Travel Agency
Job role:
Management

Supervisor

January 2007 - January 2009

Egypt Air

Netherlands

January 2007 - January 2009

the reservation department at Egypt Air Amsterdam (town office)

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks.
Last minutes tickets issue and re-issue (Schiphol Airport).
Excess luggage
Company industry:
Airlines
Job role:
Administration

Travel Agent

January 2006 - January 2007

Smile Tours

Netherlands

January 2006 - January 2007

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks, including using of JACK accounting program.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Travel Agent

January 2003 - January 2006

Donia Travel – Emco Reizen

Netherlands

January 2003 - January 2006

On-line / telephone booking on AMADEUS system.
Tour operating.
Customer information support.
Reservation payment processing, issuing tickets for many destinations around the world and invoices for clients.
Troubleshooting customers’ problems during their stay.
Job role:
Customer Service and Call Center

Travel Agent

January 2001 - January 2003

Smile Tours

Netherlands

January 2001 - January 2003

On-line / telephone booking on AMADEUS system.
Customer information support.
Reservation payment processing, issuing E-tickets and invoices for clients.
Troubleshooting customers’ problems during their stay.
Various administrative tasks.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Trainee

January 2000 - January 2001

Egypt Air in the airport ticke

Egypt

January 2000 - January 2001

Customer information support.
Bookings reservations.
Various administrative tasks.
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Education

Al-Minya University

January 2001

January 2001

Bachelor's degree, Hotel and Tourism

Egypt

courses: 2010 (AUGUST) Basic Fares & Ticketing 1 op Galileo (KLM Royal Dutch Airlines) 2010 (APRIL) Basic Fares & Ticketing (KLM Royal Dutch Airlines
View attachment

El-Alsoon High school, Cairo with secondary school

January 1997

January 1997

High school or equivalent, Hotel and Tourism

Egypt

View attachment

Skills

Hotel Reservations
Expert
Hotel Reservations
Expert
Administration
Expert
Administration
Expert
Tour Operators
Expert
Tour Operators
Expert
Tourism
Expert
Tourism
Expert
Ticketing
Expert
Ticketing
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BASIC
Beginner
BASIC
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
tickting
Expert
tickting
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Administration
Expert
Administration
Expert
Tour Operators
Expert
Tour Operators
Expert
Tourism
Expert
Tourism
Expert
Ticketing
Expert
Ticketing
Expert

Languages

Arabic
Native Speaker
Dutch
Expert
English
Expert
French
Beginner

Training and Certifications

Certifications
Fare Families (Dutch): Customized/Amadeus
Nov 2019
Ticketing Advanced (Sell Connect) (Dutch)
Oct 2019
Basic Smart Flow Creation (Dutch)/Amadeus
Oct 2019
EMD Re-association And Reissue/Amadeus
Oct 2019
Ticketing Basic/Amadeus
Jun 2019
Fares & Ticketing 1 On Galileo/KLM Royal Dutch Airlines
Jul 2010
Basic Fares & Ticketing /KLM Royal Dutch Airlines
Apr 2010

Hobbies

  • sports
  • travel