Senior Quality Supervisor
Tanmia
Total years of experience :19 years, 8 Months
Key Areas of Responsibility:-
Plan, organize, direct and control excellence & quality and strategic functions and related activities.
Contribute in Set up incisive excellence culture in the organization and its projects to drive clear accountability on organizational performance and excellence management.
Ensure proper implementation of excellence programs and quality standards across the organization.
Guide and Trained new interns in Quality Department.
Contributing in developing the national human Resource plan.
Contributing in developing the national career guidance plan .
Ensure proper implementation of excellence programs and quality standards across the organization for EGEA.
Key Areas of Responsibility:-
Develop training policies & strategies of TANMIA.
Conduct TNA (training needs analysis) study for national job seekers.
Design customized training and vocational programs.
Set training plans to meet labour market needs.
Develop strategic partnerships with training providers (local- regional- international).
Monitor and control TANMIA training processes.
Evaluate all training programs & training providers.
Manage and supervise the unit functions and activities.
Lead key results criterion's team, as well as member of drafting and general supervision for EGEA (Emirates Government Excellence Award).
Key Areas of Responsibility:-
Setting the institute's training plan.
Developing and managing the relationships with government and private sectors.
Conducting TNA study.
Preparing the training and consultancy proposals.
Monitoring the implementation of training programs.
Coordinating and supervising DGEP (Dubai Government Excellence Program. )Training delivery according to EFQM model and RADAR logic.
Key Areas of Responsibility:-
Responsible for the development of the training department and other development projects with other customers.
Setting annual training directory
Manage the long-term training programs.
Develop the materials of the human resources and customer service programs.
Negotiate with external trainers if needed.
Conduct the quality assurance for any programs in order to keep consistency within the provided programs.
Participate with the human resources advisor in HR consultations.
Key Areas of Responsibility :-
Managing contact Center operations.
Managing back office & follow up.
Responsible for budgets.
Developing policies & procedures.
Developing Customer Service manuals.
Conducting improvement and customer service training sessions, such as; Superior quality services, Achieving extra-ordinary customer service.
Ensuring efficient deployment of the staff during peaks and down time
Implementing plans for developing and motivating team .
Providing performance feedback through coaching, counseling and formal evaluations,
Managing any training agreements with national and international training companies.
Master Degree – Master Of Business Administration (MBA) majored in Human Resources Management from “Preston University” – United State of America •Course Duration and Structure (Four semesters and Thesis) •Thesis Titles: HUMAN RESOURCE AS A STRATEGIC PARTNER OF MANAGEMENT DEVELOPMENT"A study on how organizations identify, develop and retain intellectual Capabilities"