Wafa Hdayfi

• Manage daily restaurant operations, optimized schedules, and ensured compliance with health, safety, and
hygiene regulations, maintaining an efficient and high-quality dining experience.
• Train 24+ employees on workplace safety, food handling, and customer service standards, improving overall
team efficiency, staff retention, and service satisfaction.
• Resolve workplace conflicts among team members, fostering a collaborative, productive, and positive
environment to enhance communication, morale, and overall performance.
• Maintain personnel records, approved work hours, scheduled shifts, and identified career advancement
opportunities, ensuring proper workforce allocation and development.
• Welcome 175+ customers daily, managed reservations, and optimized table turnover, ensuring smooth
dining operations and maintaining high guest satisfaction in a 200-capacity restaurant.

• Led and supervised a team of 10 employees, ensuring smooth daily operations, maintaining service quality,
and addressing workflow challenges to enhance operational efficiency.
• Delegated tasks, monitored performance, and provided coaching, fostering teamwork, skill development,
and a positive work culture among employees to ensure service excellence.
• Assisted in staff scheduling, shift planning, and workload distribution, ensuring coverage and optimizing
productivity during peak hours to meet customer demands.
• Addressed customer concerns, resolved service issues, and implemented improvements, enhancing guest
satisfaction, loyalty, and the overall dining experience.

• Monitored bar inventory, placed supply orders, tracked stock movement, and ensured availability of
essential materials, preventing shortages and maintaining uninterrupted operations.
• Managed cleanliness, enforced hygiene and sanitation protocols, and ensured compliance with food and
beverage safety regulations, reducing health risks and improving service standards.
• Handled customer inquiries, resolved complaints, and implemented service improvements, enhancing
guest satisfaction, loyalty, and repeat business within the restaurant and bar.
• Supervised a team of 10 employees, delegated tasks, ensured efficiency in service execution, and provided
coaching to maintain high performance and operational excellence.

• Provided exceptional customer service by preparing, mixing, and serving beverages while ensuring a
welcoming atmosphere and positive guest interactions to enhance experience.
• Managed bar inventory, restocked supplies, handled cash and card transactions efficiently, and maintained
accurate financial records to support smooth daily bar operations.
• Designed and introduced innovative cocktail menus, promoted signature drinks, and implemented sales
strategies, increasing monthly beverage revenue while attracting customers.
• Ensured strict compliance with food and beverage regulations, maintained cleanliness across bar and
service areas, and upheld safety standards to meet industry regulations.