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Wahaj Hassan Al Obid, Call Center Manager

Wahaj Hassan Al Obid

Call Center Manager

Korek Telecom

Location
United States
Education
Bachelor's degree, Software Engineer
Experience
16 years, 3 Months

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Work Experience

Total years of experience :16 years, 3 Months

Call Center Manager at Korek Telecom
  • Iraq - Baghdad
  • My current job since October 2014
Back office & Sales Support Manager at Korek Telecommunications
  • Iraq - Baghdad
  • July 2013 to April 2014

Established business plan specified by product and target region.
Monitored all active POS systems in operation.
Supervision for data processing operations.

Operations Manager at Distrbuion Company
  • Iraq - Erbil
  • February 2009 to July 2013

In charge of financial oversight and daily operation.
Established business plan specified by product and target region.
Skilled in inventory management and financial auditing.
Monitored all active POS systems in operation.
Managed stock control, including expiry and damage.

Data Analysis and Reporting Supervisor at Linc Government Services Operational Company (Also known Support and Services, OSS).
  • Iraq - Basra
  • October 2007 to September 2009

Responsible for maintenance of hardware and software.
Created programs to track and compile sales records.
Worked extensively with Oracle and SQL Server and Microsoft Access.
Compiled reports on expenses and net profit by product

Education

Bachelor's degree, Software Engineer
  • at Al Raffidain University collage
  • January 2005

Hard-working, punctual, honest, and responsible. Extensive understanding of all functions of Microsoft Office. Skilled in Communication and Negotiation techniques.

Specialties & Skills

Sales Coordination
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MS Office Automation
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Office Work
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Administrative Support
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Sales Targets
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Sales Managenent
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Customer Care
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Focus on industry specific vocabulary and job skills (Training)
Training Institute:
International Rescue Committee Vocational Training , Tucson,AZ
Date Attended:
May 2014
Duration:
20 hours
Middle Management (Training)
Training Institute:
ICTN, Erbil, Iraq
Date Attended:
March 2014
University of Arizona , Tucson AZ (Training)
Training Institute:
Enrolled in English as a Secound Language (ESL) calsses
Date Attended:
July 2014
Duration:
18 hours
Leadership (Training)
Training Institute:
ICTN, Erbil, Iraq
Date Attended:
January 2014
Managing A Sales Team (Training)
Training Institute:
Skilliance, Erbil, Iraq
Date Attended:
October 2013