Executive Director - Business Excellence
TECOM Investments - Dubai Holding
Total years of experience :24 years, 9 Months
Managing Quality, Performance and Governance including international certifications for TECOM Investments and all its brands including Dubai Internet City, Dubai Media City, Dubai Knowledge Village ...etc.
1. Manage Customs’ IMS (ISO9001/ OHSAS 18001) maintenance and recertification activities.
2. Schedule, deploy and report Quality Audits.
3. Assisting in developing and implementing projects leading to upgrading the Quality Management System to a Total Quality Management System.
4. Prepare/Apply for DGEP Certifications and Recognitions.
5. To design new processes within each department in Dubai Customs based on organization’s objectives by interacting frequently with Process owners
6. Identify processes that are complex in nature and recommend ways to simplify the same to save time and cost.
7. Interface, Implement, and facilitate with existing and new Continuous improvement mechanisms.
8. Ensure that processes developed ultimately meet customer satisfaction and organizational objectives.
9. Arrange and conduct Quality Training
10. Crtified Dubai Customs against the ISO10002 Standard (Complaints Handling Standard)
11. Working on new certification projects including (Social Accountability SA 8000 - Environmental Management System ISO 14001)
Head Of ISO and Feasibility studies division
Prepared the following companies for ISO 9001:2000 Certification:
Becon Constructions Co. : Ajman
Becon Aluminium Factory : Sharjeh
Rashid Al Owais Engineering Consultants : Sharjah
Al Hashem Marble Company : Abu Dhabi
Sharjah General Trust (Governement of Sharjah)
Top Oilfield : Sharjah
University Bookshop : Sharjah (In Process)
Establishing and implementing management Syetems in the following:
Ajman Industrial Chamber : Ajman
Auto Center (M.M group of Companies) : Dubai
Al Rawabi Dairy
Rashid Al Owais Engineering Consultants
Feasibility Studies and Business Plans for many companies and projects in various sectors; Trading, Manufacturing, Finance, Insurance, Real estate
Major Feasibility Studies : Stars Islands (14 billion investment), Emirates Industrial City (3 Billion investment).
1. GIVING TRAINING COURSES IN QUALITY MANAGEMENT SYSTEMS (ISO 9000)ENVIRONMENTAL MANAGEMENT SYSTEMS (ISO 14001), SAFETY AND OCCUPATIONAL HEALTH (OHSAS 18001), INTEGRATED MANAGEMENT SYSTEMS....
2. CONSULTANCY WORK FOR IMPLEMENTING SUCH SYSTEMS IN VARIOUS INDUSTRIAL AND SERVICE SECTORS (GENERAL ORGANIZATION OF YOUTH & SPORTS, BAHRAIN DEVELOPMENT BANK, MINISTRY OF WORKS & HOUSING, AL KOOHEJI ELECTRICAL CONTRACTORS, MIDAL CABLES....ETC)
·Monitoring and Follow up of Q.C & Q.A staff and actions.
·Certifying Shipments.
·Carrying time & motion studies for Q.C operations and following up efficiencies.
·Preparing weekly and monthly reports describing the performance of the Q.C section.
·Follow up of new products and specifications
·Follow up the implementation and documentation of the ISO System.
·Planning for Management Review meetings and Internal audits
·Following up Customer complaints and Corrective & Preventive actions.
Achievements: Upgrading the ISO system at Century Standard Textile to meet the requirements of the new standards (ISO 9001-2000) and obtaining the certificate with out any consultant help.
follow up production process on several production lines and ensuring the availability of its requirements
carrying out time and motion studies
partcipating in executing production order
head secretariate for implemnting the human affiliated program for productivity improvement with the aid of the royal scientific society.
college courses in the fields of : quality control, manufacturing processes, control systems, human factors, industrial safety, iso9000 & total quality management grade: good