PMO Program Manager
Iway
Total years of experience :21 years, 5 Months
PMO Program Manager for the E-Hospitals Management & Automation Project for Egyptian Ministry of higher Education & Scientific Research (the supreme council of university hospitals (SCUH)
I have the responsibility of the planning, procurement and execution of the projects, in any domain of engineering. Be first point of contact for any issues or discrepancies arising from within the heads of various departments in the organization before the problem escalates to higher authorities. Also participates directly in the activities that produce the end result, but rather strives to maintain the progress, mutual interaction and tasks of various parties in such a way that reduces the risk of overall failure, maximizes benefits, and minimizes costs.
Also experience in handling customers dealing with solution designers, CSM, PM, Helpdesk models.
Strategic Planning, target setting, budgeting
•Promote, organize and supervise the implementations of international strategies, standards, goals and guidelines.
•Give input to planning sessions with National management, taking part in setting IT Department targets, directions and developing main activities
•Takes part in joint planning sessions with ND. Here strategic targets, resources allocations, budgets and GSC support are discussed and agreed.
•Define IT goals for Egypt, define standards and guidelines too
•Guide and support IT budgeting processes
Monitoring, evaluation and reporting
•Follow up the progress of NA towards agreed targets in IT
•Monitor and evaluate the implementation of the policies, ensure that the tools and systems are in place and correspond to the current organizations official policies, standards and guidelines
•Organize and monitor technical support for national projects
•Support the regular assessment of the country providing information’s to ND for NA health check
My Duties and Responsibility
•Participate in the pre-sales phase and in the creation of project scope, resource, cost and schedule estimates.
• Coordinate with all involved parties to establish the technical deliverables during the design, implementation and transition phases of the project.
• Technically Understand the Scope of Work of the new project, plan Manpower & Tools.
• Managing the implementation & troubleshooting of large/complex customer projects & services and takes the role of business management.
•Risk assessments and change in the system monitoring.
•team building and motivation
•Technical front ending with the customer, roll out plans, executing and expanding or rescheduling the implementation plan and facilitating the project technical tasks to achieve the agreed plan.
•Enforces and adheres the define policies on the projects and aliens them between all participates parties on the project
•Ensure Maximum availability of the for the team members and related services
•Monitor project progress against the project master plan & take the corrective actions in co-ordination with the technical team to keep the agreed project plan maintained.
•Specify the quality of the deliverables, Resources Estimate and timescale
•Document all project phases steps and its Configurations and changes in defined locations in the region
•Responsible for ensuring the Project technical tasks Timely-Completion, Installation, Commissioning and testing the project network setup as per the acceptance test plan.
•High sense of customer focus to maintain the Customers Trust and Satisfaction during and after the implementation.
•Analyzing and identifying areas of strength as well as improvement opportunities that CONNECT-PS focus on, and generate the summary of Technical Tips & Notices out from the Project history.
•Having basic knowledge of routing protocols, switching and general network architecture.
•Facing & handling all levels of client management.
•Advanced communication skills & to be attention to details.
•Familiar with vendor services delivery model.
•Adapt & handle all types of technical communication issues in projects or in the service agreements.
•Work as part of a team.
•Provide leadership and guidance to project staff including project engineers, partners or subcontractors.
•Lead and motivate the team to deliver beyond the client’s expectations.
•Responsible for Project documentations & solution database.
•Managing and handling Project Team.
•Coaching and guidance for Project Management Team to deliver the projects on high quality and as per CONNECT-PS standards.
•Managing stakeholder expectations and needs
•Managing the Project budget, conflicts and delivery
•Appling HSSE Health Safety Security and environment principles
•Appling ITIL v3 (Information Technology Infrastructure Library) standards, concepts, recommendations and definitions
Some achievements
New Projects
•Applying PMP (PMI) Methodology in the project phases starting for project Initiating to Project Closing
•Saving 6% form (BAC) project budget without affecting any of project Outcome and results and targets
•Finishing project one and half month ahead before normal finishing date also without affecting any of project Outcome and results and targets
•Focusing on doing Group tasks in the project on (no how) which allow us to doing and finishing tasks smarter, efficient, and also on a fashion matter
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•Create, implement, evaluate Service Desk for SOS Egypt Users Across Egypt and align with policies and procedures, of their standards
•Create training materials and establish training session
•Create, implement, evaluate Egypt - SOS Children's Villages International
Four Server rooms and building network infrastructures and nodes project plan to 4 Egyptian Governorate across Egypt and align with policies and procedures, of their standards
•Design, Create, and implement, Google digital learning class for youth is SOS Alexandria (this class is one of kind in our region)
Reporting to Region Manager
I’ve carries more than 6 years of experience in the implementation and support of medium and large-scale projects, also experience in handling customers dealing with solution designers, CSM, PM, Helpdesk models.
My Duties and Responsibility
•Participate in the pre-sales phase and in the creation of project scope, resource, cost and schedule estimates.
• Coordinate with all involved parties to establish the technical deliverables during the design, implementation and transition phases of the project.
• Technically Understand the Scope of Work of the new project, plan Manpower & Tools.
• Managing the implementation & troubleshooting of large/complex customer projects & services and takes the role of business management.
•Risk assessments and change in the system monitoring.
•team building and motivation
•Technical front ending with the customer, roll out plans, executing and expanding or rescheduling the implementation plan and facilitating the project technical tasks to achieve the agreed plan.
•Enforces and adheres the define policies on the projects and aliens them between all participates parties on the project
•Ensure Maximum availability of the for the team members and related services
•Monitor project progress against the project master plan & take the corrective actions in co-ordination with the technical team to keep the agreed project plan maintained.
•Specify the quality of the deliverables, Resources Estimate and timescale
•Document all project phases steps and its Configurations and changes in defined locations in the region
•Responsible for ensuring the Project technical tasks Timely-Completion, Installation, Commissioning and testing the project network setup as per the acceptance test plan.
•High sense of customer focus to maintain the Customers Trust and Satisfaction during and after the implementation.
•Analyzing and identifying areas of strength as well as improvement opportunities that CONNECT-PS focus on, and generate the summary of Technical Tips & Notices out from the Project history.
•Having basic knowledge of routing protocols, switching and general network architecture.
•Facing & handling all levels of client management.
•Advanced communication skills & to be attention to details.
•Familiar with vendor services delivery model.
•Adapt & handle all types of technical communication issues in projects or in the service agreements.
•Work as part of a team.
•Provide leadership and guidance to project staff including project engineers, partners or subcontractors.
•Lead and motivate the team to deliver beyond the client’s expectations.
•Responsible for Project documentations & solution database.
•Managing and handling Project Team.
•Coaching and guidance for Project Management Team to deliver the projects on high quality and as per CONNECT-PS standards.
•Managing stakeholder expectations and needs
•Managing the Project budget, conflicts and delivery
•Appling HSSE Health Safety Security and environment principles
•Appling ITIL v3 (Information Technology Infrastructure Library) standards, concepts, recommendations and definitions
Some achievements
New Projects
•Applying PMP (PMI) Methodology in the project phases starting for project Initiating to Project Closing
•Saving 4% form (BAC) project budget without affecting any of project Outcome and results and targets
•Finishing project one month ahead before normal finishing date also without affecting any of project Outcome and results and targets
•Focusing on doing Group tasks in the project on (no how) which allow us to doing and finishing tasks smarter, efficient, and also on a fashion matter
•Create, implement, evaluate Egyptian Environmental Affairs Agency Finger print project plan to 22 Egyptian Governorate Across Egypt and align with policies and procedures, of their standards
•Create EEAA training materials and establish two training session
•Create, implement, evaluate ITPS Server rooms and building network infrastructures
•Create, implement, evaluate Service Desk for ITPS Egypt Users Across Egypt and align with policies and procedures, of their standards
First line support to all PSP and Sites users
•Solved all problems on phone or remotely if possible
•Assigned team members to necessary action plan required to resolve issues raised by users
•Coordinated with Sites Managers, Projects Managers to deal immediately with all calls received by PSP users
•Managed user’s data movements across assets
•Backup management, created backup and restore strategy
•Ensured successful backup and restore scenarios to fit with company requirements
•Third party management, collect from Market companies name and area of specialists to enhance and help PSP to get its need to support business growth
•Liaised good communication with third party companies
•Maintained a healthy relationship with all vendors companies
•Searched market for new prices and technologies
•Created maintenance contract, put their terms and conditions and renewed if required
•Monitored 3rd parties company performance
•Asset Management, created and updated Hardware inventory database for all IT with IT store keepers
•Planned ahead PSP equipment’s growth and needs, ensured compliance with ISO control doc on Quarterly logs
•Responsibly of IT Certificate related to ISO standard.
•Hardware & maintenance management, search market for Maintenance Company in all IT area of specialists.
•Technical supervision on all hardware maintenance work
•Monitor Hardware equipment’s shape and replace any if need it
•Keep records with all hardware maintenance transactions
•Mange IT department Warehouse and its resources, created records with all hardware equipment’s, consumables and junk equipment’s in the warehouse, Doing physically inventory on Quarterly basis and
•Creating, implementing and evaluating IM polices, Review current polices status to allaying with audit standardization, Appling ITIL principals and concepts and HSSE Health Safety Security and environment principles on our IT operation and services, Maintain the existing PSP IT department polices, creating new polices for the new Sites and Projects,
•Preparing purchasing offers for IT equipment’s
•Create P.R with all technical standards required,
•Follow up payments cycle and ensure finishing it on time
•Appling HSSE Health Safety Security and environment principles
Some achievements:
Create Helpdesk design and implementation; align with ITIL and ITSM standards
•Create Internet and Electronic Communication Policy
Step up project
•Infrastructure, Servers maintenance.
•Network components and cabling and organizing.
•Doing regular maintenance, doing preventive maintenance.
Printing Project
•Evaluating all Printing and copying Machines
•Buy and Install new All in one Printer
•Re allocates and distributes old machines on Sites and HQ
•Create Maintenance Contract for all existing Machines
Business Data Project
•increased backup server storage space
•Backup all business data
•Verify backup data
•create new comer training program
•create knowledge transfer sessions training to company users
Backup management,
•Third party contracts and maintenance management
•Warehouse and inventory management,
•Creating IT polices,
•Helpdesk and operations management
•Applying 7 Habits terminology
•Creating Monthly IT knowledge base training sessions to all PSP employees to get them to be up to date to related IT technologies
• Responsible of IT department ISO certificate renewal
IT Manager and Service desk support officer,
•First line support to all BGE and JV companies’ users
•Solved all problems on phone or remotely if possible
•Assigned team members to necessary action plan required to resolve issues raised by users
•Coordinated with TVP (head office in UK) to deal immediately with all calls received by BGE users
•Managed user’s data movements across assets
•Backup management, created backup and restore strategy
•Ensured successful backup and restore scenarios to fit with company requirements
•Third party management, collect from Market companies name and area of specialists to enhance and help BGE to get its need to support business growth
•Liaised good communication with third party companies
•Maintained a healthy relationship with all vendors companies
•Searched market for new prices and technologies
•Created maintenance contract, put their terms and conditions and renewed if required
•Monitored 3rd parties company performance
•Inventory management (Asset Management), created and updated Hardware inventory database for all IT equipment’s
•Entered all technical data for equipment’s such as models, categories, serial numbers, part numbers and companies (vendors) name
•Updated hardware inventory database with respective prices, respective warranty dates
•Planned ahead BGE equipment’s growth and needs, ensured compliance with SOX control doc on monthly inventory logs
•Hardware & maintenance management, search market for maintenance company in all IT area of specialists, update BGE maintenance sheets with all maintenance companies
•Conduct a maintenance report of equipment’s shape and conditions
•Technical supervision on all hardware maintenance work
•Monitor Hardware equipment’s shape and replace any if need it
•Keep records with all hardware maintenance transactions
•Mange IT department Warehouse and its resources, created records with all hardware equipment’s, consumables and junk equipment’s in the warehouse, doing physically inventory on monthly basis and deliver junk equipment’s to EGPC
•Creating, implementing and evaluating IM polices, Review current polices status to allaying with audit standardization, Appling ITIL principals and concepts and HSSE Health Safety Security and environment principles on our IT operation and services, Maintain the existing BGE IT department polices, creating new polices for the new branches and sections, comparing local polices with our head office in UK to allaying with them
•SAP Management, Create SAP users account
•Administrate SAP accounts lock/unlock, delete/enable/disable accounts
•Create P.R with all technical standards required, Create SES and Create GR
•Follow up payments cycle and ensure finishing it on time
•Appling HSSE Health Safety Security and environment principles
Some achievements:
•Helpdesk design and implementation align with ITIL and ITSM standards
•Server software migration from NT to Windows 2000 then 2003
•Design and install new server room for BG group. With all its system infrastructure
•Backup management, third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management
•ACE Server (remote access server) Ras token access
•Check point, I-pass software and outlook anywhere secure access for BG laptops implementations
•Access control gates implementations for BG Egypt
Internship Future Trend Company
Hardware maintenance department, all hardware maintenance Contracts
•Monitor and following up maintenance engineers under my supervision
•Customers Satisfaction statistics
•Fixing all problems on time, solving any working problem and support any needs from my team members
•Put all prices for repairing and fixing cost
Internship Egyptian Center for Technology Company
courses: Microsoft certified engineer “Microsoft Certifications in a lot of Microsoft products such as windows server, active directory, windows security Network infrastructure and Microsoft office applications" ITIL® Foundation Certificate in IT Service Management (Information Technology Infrastructure Library) Agile and Prince training self-study PMP (PMI) self-study and preparing for exams certificate
