Wajdy Fakhoury

To have a positive impact, taking personal responsibility and initiative to resolve
issues, always clearly communicating with both customers and colleagues.
- To be flexible, motivated, committed and approaching all tasks with enthusiasm and
seizing opportunities to learn new skills or knowledge in order to improve your
personal performance.
- To contribute ideas and suggestions to enhance operational procedures in the resort
to maintain high customer service..
- Liaise closely with all Department Heads on Training & Developmental needs.
- Chairs Trainers / Mid-Managers meeting on a monthly basis to ensure that Training
policies and Balanced Scorecard objectives are met.
- Design, develop, organize and conduct training and induction programs.
- Source various training packages and materials from external training institutions
and evaluate such programs in conjunction with Hotel’s requirements.
- Render help, advice and consultation to Heads of Departments on Human Resource
matters
- Provide on-going training and development for Department Trainers on instructional
and on-job-training skills.
- Ensures compliance to Quality Assurance (Mystery Shoppers), Guest Comment
Cards, Customer Loyalty Tracking Study Reports and internal audits.
- Conduct Quality Assurance audits and closely track Improvement Planner and ensure
Department Heads are following-up on Action Plans.
- Formulates, implements and reviews training and development policies and guidelines.
- Prepare monthly / yearly learning calendar.
- Prepare yearly Training budget with Director of Human Resource.
- Monitor training related costs and ensure they are within budget.
- Supervises and evaluates monthly / quarterly / yearly training statistics.
Supervises the maintenance of all training records and ensures all documentation is
compliant to People Developer and Singapore Service Class standards.

• Training planning for all departments of the Hotel.
• Issuing the training calendar on monthly basis.
• Preparing the yearly calendar of the L&D department for the Hotel Departments.
• Head of Quality Assurance Committee of the Hotel.
• Head of Trust you score committee of the Hotel.
• Head of Departmental Trainers Committee of the Hotel.
• Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.
• Follow up on the internal and external audit results with the departments for correction of the week areas in all departments.
• Distribute the evaluation of the customer feedback to the concerned departments and evaluate the remedy action plans submitted and guide the process of implementing it.
• Manage and monitor all internal and external trainings and nominations according to Succession and Development Plans.
• Compilation of and adherence to financial budgets within Training department.
• Execution, supervision and co-ordination of training activities within the Hotel (skills training, general training).
• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Manager/ Director Area.
• Updating of personal training history files of all employees in co-ordination with the Human Resources Director.
• Counseling of managers during yearly performance reviews.
• Orders and organizes distribution of Training Certificates.
• Compiles course/training requirements.
• Compiles and establishes course/training control instruments.
• Ensures proper course material and up-dated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train, how to make a training plan, etc…)
• Establishes monthly reports according to Hotel's/regional office requirements.
• Maintains a monthly overview of course breakdown and attendance.
• Keeps the library up-dated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
• Prepares the financial needs for the training budget on a yearly basis and discusses it with the HR director.
• Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
• Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every six months in advance.
• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Human Resources Manager).
• Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
• Conducts Welcome to Mövenpick Hotels & Resorts Program (Two days training).
• Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Manager on Duty twice a month. (In charge of the Hotel from 5:00 to 11:00 p.m).

• Producing and publishing the monthly HR & Training calendar using Microsoft Office Applications.
• Organizing and conducting internal training programs.
• Ensuring that all newly hired employees attend the FSITP (Four Seasons Introductory Training Program) and conducting it (2 full days).
• Maintain training records of the courses that have been taken by each employee.
• Tracing all due dates for First Day Orientation check lists and Training checklists.
• Tracking, generating, and distributing monthly reports such as the commitment report, vacation balance for the Hotel’s departments… etc).
• Ordering and coordinating the purchasing orders of office supplies and training materials and office supplies.
• Assisting in coordinating all employees' related functions including Special Events, Outings, and Annual Party, monthly celebration.. etc
• Marketing and communicating the training functions to employees.
• Maintaining the appropriate number of designated trainers in each department.
• Ensuring that department's training goals are set and achieved.
• In charge of trainees from outside the hotel (Les Roches, YCI. VTC), Interviewing, keeping attendance, put training plan, monitor their commitment and training.
• Monitoring all employees' reports like 90 days reviews, annual reviews, employees lockers, Keeping records and tracking them till the last employee.
• Maintain a work environment which attracts, keeps, and motivates staff.
• Supervise the implementation of HR P&P in order to meet organizational needs.
• Maintain and update the necessary tools to provide HR support e.g. Policy Manual, Employee Handbook… etc.
• Provide current and prospective employees with information about P&Ps, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Work closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
• Work closely with department managers to identify the training and development needs for their employees.
• Entering data into the HR system for maintaining accurate records.
• Administering and explaining benefits to employees, serving as liaison between the insurance company and employees.
• Organizing and supervising the maintenance of department records and files, ensuring complete accuracy and confidentiality.
• Processing confidential information without compromising the nature of the material or information.
• Screening applications, do reference checks, forward applications to the department heads, process new hires, and complete new hire files.
• Tracing all due dates for managers, including reviews.
• Processing terminated employees.
• Record, follow up, and close work injuries.
• Processing high level of professionalism and integrity while maintaining the confidentiality of the office.
• Maintaining complete files for all current and terminated employees.
• Ensure that all newly hired employees are correctly processed. ( Orientation, payroll, references checked, offer letters…etc)
• Ensure all employees' areas are clean and neat. (Staff restaurant, smoking area, clinic, lockers…etc).
• Preparing all different kinds of letters for employees.