Sales Manager
Mokasco Express
Total years of experience :7 years, 4 Months
•Responsible for meeting the sales targets of the organization through effective planning and budgeting.
•Motivating team members.
•Devise strategies and techniques necessary for achieving the sales targets.
•Maintaining and improving relationships with the client.
Handled all conditions such as solve customers’ inquiries, provide customer requirement etc.
•Helped to carry daily processes to increase the speed of total work.
•Completed all cash related activities on required date.
•Kept all documents used in training period to use it in further development with minimum time.
•Produced the documents as needed.
•Recruited, trained, and retrained all departments as per requirement.
•Organized all activities by creating good rapport with co-workers.
•Motivated all employees to increase their efficiency by organizing different programs.
•Coordinate with housekeeping department to ensure that room image is maintained.
•Ensure that employee orientation, training and succession planning is carried out to standard.
Supervise and Communicate with all Front Desk staff.
Coordinate with personnel in other departments and divisions.
Communicate with guests.
Sell rooms for guests, register guests and coordinate guest services.
Auditing all balances and transactions of hotel departments made during the day.
Maintain accurate room statistics, and room key inventories.
Maintain guest account statements and complete proper financial settlements.
Handle and register reservation requests.
Control guest folios and properly check-in and check-out them.
Controlling the job of the accounts receivable clerk and preparing daily report to management (occupancy report, revenue report...)
Handling guests complaints.
2011 American university of science and technology - AUST Beirut, Lebanon Master of Business Administration (General MBA)
2005 Islamic University of Lebanon - IUL Beirut, Lebanon Bachelor of Hotel Management (BA)