Front disc Officer
Travel one
Total years of experience :13 years, 3 Months
welcome visitors in person or on the telephone, o Make preparations for Council and committee meetings, Provide administrative services for the Executive Director.
o Interact with customers over the phone in accordance with the departments' and organizations' policies and procedures.
o Handle all kinds of customers’ inquiries and requests of service (related to subscription, handset usage, invoices, bill payments, change of offers, fees, additional service and any new offers/services that Orange would apply, and acting upon any reported complaints…etc) in a prompt, courteous and friendly professional manner.
o Promote Orange services i.e. service usage development, hence, enhancing customer loyalty & retention
o Ensure that call qualification is being logged i.e. logging customer contact/transaction accurately
o Provide all types of customer feedback directly to team leader/supervisor/manager
o Informs the Call Center Team Leader/Supervisor/Manager on a daily basis of issues that can affect the business (network’s problems, systems’ failures, etc…).
o Report cases to Back Office team through the follow up form to solve requests that cannot be handled on line.
o Handle customers in a professional manner and efficient service delivery with consideration to the call load and number of waiting customers in queue.
o Participate in the company's business activities as requested by Manager.
o Conform to, a proper behavior and discipline is maintained, and attendance is punctual and regular.
o Maintain Up-to-date knowledge of latest products and developments in the company and the cellular industry.
Relevant Courses: o Actuarial Related Subjects: • Risk Management, Statistics, Survival Analysis, Actuarial Sciences, SPSS & Minitab o Business Administration Subjects: • Accounting, Finance, Investment, and Macro & Micro Economics. o IT related Subjects: • Data Structure, Java, and C++ Graduation Project: o Social Security: The project aimed into: o Clearly and simply presenting the Social Security Law (SSL), its definitions, calculations, and rules o Providing actuarial and statistical analysis regarding the following main subjects: • Insurance against work injuries & occupational diseases. • Insurances against old-age, disability &death. • Voluntary contribution. Training Courses o CCNA - Course conducted by MIT – [20 HOUR] o ICDL Advance- Course conducted by MIT – [20 HOUR] o Leadership skills- Course conducted by INJAZ office – [3 months]