General Manager
Daimond'dail hotel
Total years of experience :22 years, 6 Months
• answering enquiries for hotel customers
• offering sales packages to multinational companies
• presenting different hotel packages to customers
• guiding the foreigners customers of local traditions
• direct contact with customers
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharma companies.
• Presetting different packages to the embassies & big companies.
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted.
• Responsible for preparation of property budget and Forecasts
• Manages labor standards and property level expenses to Achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile al Financial accounts
• Monitors collection of in-house guest balances and direct Bill receivable commission payments by vendors, an issuance of refund checks.
• Participates and monitors monthly inventory of supplies and Equipment Ensures purchases made are within budget and by Approved vendors.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement disciplinary documentation.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• answering enquiries for hotel customers
• offering sales packages to multinational companies
• presenting different hotel packages to customers
• guiding the foreigners customers of local traditions
• direct contact with customers
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharma companies.
• Presetting different packages to the embassies & big companies.
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted.
• Responsible for preparation of property budget and Forecasts
• Manages labor standards and property level expenses to Achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile al Financial accounts
• Monitors collection of in-house guest balances and direct Bill receivable commission payments by vendors, an issuance of refund checks.
• Participates and monitors monthly inventory of supplies and Equipment Ensures purchases made are within budget and by Approved vendors.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance rewarding and disciplining employees; addressing complaints and resolving problems.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement disciplinary documentation.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
• guiding the foreigners customers of local traditions
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharmaceuticals companies.
• Presetting different packages to the embassies & big companies.
• Responsible for preparation of property budget andForecast
• Conducts coaching/counseling sessions, performanceevaluations; prepares performance improvement plans disciplinary documentation
• Ensures that all guest related issues are resolved in manner consistent with the company’s goals andobjectives.
• Develops and implements strategic marketing plans and Sales plans
• Training and supervising of the hotel sales & marketing team
• Director of sales & marketing working closely with the general manager to determine appropriate sales strategies in all market segments towards maximizing the hotel revenues
• Director of sales marketing responsible for a maximum of occupancy of conferences and banquettes in order to optimize general business opportunities.
• Director of sales marketing he has to observe the market, identity trend and monitor the main competitors. Based on his notices he creates sales targets depending on the tide of events.
• All in all control of expenses and best possible costs belongs to his responsibility.
• guiding the foreigners customers of local traditions
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharmaceuticals companies.
• Presetting different packages to the embassies & big companies.
• Ensures that all guest related issues are resolved in manner consistent with the company’s goals and objectives.
• Develops and implements strategic Sales plans
•
• answering enquiries for hotel customers
• offering sales packages to multinational companies
• presenting different hotel packages to customers
• guiding the foreigners customers of local traditions
• direct contact with customers
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharma companies.
• Presetting different packages to the embassies & big companies.
• Develops and implements strategic Sales plans, Weekly, daily, monthly plans.
answering inquiries for hotel customers
• offering sales packages to multinational companies
• presenting different hotel packages to customers
• guiding the foreigners customers of local traditions
• direct contact with customers
• Proving over - telephone support, general information and basic knowledge.
• Contacting with tourists companies, corporate and Pharma companies.
• Presetting different packages to the embassies & big companies.
• Develops and implements strategic Sales plans, Weekly, daily, monthly plans.
• Answers incoming calls, direct calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Receives guest messages and deliver the same to the guest, log all wake-up call requests and performs wake- up call services.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• To be fully aware of and adhere of health and safety fire and bomb threat procedures.
• Processed guests check ins and outs, prepared and completed room and restaurant bills.
• Assisted guests in storing valuables in secure deposit box.
• Handled payments through cash, cheks and credit cards.
• Answers incoming calls, direct calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Receives guest messages and deliver the same to the guest, log all wake-up call requests and performs wake- up call services.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• To be fully aware of and adhere of health and safety fire and bomb threat procedures.
• Processed guests check ins and outs, prepared and completed room and restaurant bills.
• Assisted guests in storing valuables in secure deposit box.
• Handled payments through cash, cheks and credit cards.
• Answers incoming calls, direct calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Receives guest messages and deliver the same to the guest, log all wake-up call requests and performs wake- up call services.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
• To be fully aware of and adhere of health and safety fire and bomb threat procedures.
• Processed guests check ins and outs, prepared and completed room and restaurant bills.
• Assisted guests in storing valuables in secure deposit box.
• Handled payments through cash, cheks and credit cards.
• Answers incoming calls, direct calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Receives guest messages and deliver the same to the guest, log all wake-up call requests and performs wake- up call services.
• Provides information about hotel services to guests.
• Knows what action to take when an emergency call is required.
