Product and PMO head
Syber Group
Total years of experience :10 years, 11 Months
• I Managed the development and the analysis of the mobile and internet banking system that enable the bank to provide transfer between accounts, statement printing, issue debit card online and account opening and digital onboarding using OCR, NFC, and facial recognition technologies.
• Led the development of mobile wallet application, enabling the customer to create their wallet online, pay for utilities and transfer cash-in and cash-out.
• Supervised the enhancement of syber pay UI / UX revamp and assessed the results of the changes on customers by analyzing the data from different sources.
• Led the development of food delivery service by integration with a restaurant aggregator enabling the customer to order from their mobile phone from more than 30 restaurants.
• I Developed a solution that allowed customers to issue both virtual and physical Visa cards through their mobile phones. This solution increased the customer base by 15%.
• Worked closely development, UI /UX designers QA, compliance, and security teams to identify products features and
priorities.
• I Identified new business cases and analyzed requirement, created user stories and developed comprehensive BRDs.
• I Developed backlogs and managed the prioritization and changes using agile practices.
• Conducting regular testing, evaluation, and troubleshooting of the software product in all stages of development.
• Provided innovative solutions and features to the customers by continuously studying the market and being up to date to the latest digital financial technologies and industry trends.
• Set and tracked product launch metrics and KPIs.
• Created a cross-bank instant transfer solution that allowed bank customers to transfer money instantly to anyone in any bank in the country. This boosted the payment services transaction volume by 300% and revenue by 500% in six months.
• Successfully managed National Government Payment project that enabled the ministry of finance to enable the citizen to pay government fees via multiple online channels including POS, ATM, mobile and applications.
• Led the analysis and build the requirements and solution for SMS channel payment solution that enabled the bank to provide utility payment service to their customers
• Worked with the CPO in setting the products vision.
• Set the products strategies and roadmaps.
• Led the gathering of business requirements and reviewed the BRDs
• Provide hands-on leadership and direction to a team of Product
• Provides support to sales and customer facing teams with communication and training on product functionality and planned enhancements.
• Performed UAT to insure the product quality.
• Supervised the management of the National Mobile Payment switch APIs project that enabled the bank mobile network operator and the fintech to provide interoperable wallet system.500, 000$
• Made an instant transfer API solution between banks that enabled their customers to pay for using their card for their utilities and instants transfer to all the banks in the country. this increased the transaction of the payment service by 300% in 6 months and the revenue with 500%.
• Developing a detailed project plan that covers the scope, resources, timeline, communication strategy, testing, and maintenance of the software product.
• Managing the project budget and schedule and minimizing deviations from the estimated time and costs.
• Manage the vendors.
• Supervised the payment of payment service provider and bank API integration and certification process.
• Successfully Managed Merchant Open API project for payment acceptance services that Provides set of Payment APIs for Merchants services, used by above 50 payment service providers.
• Successfully Managed Consumer APIs projects: Provides set of Open payment and banking APIs for End customers service enabling them to do mobile payment and transfer. used by above 15 banks and 50 payment service providers.
• Developed project plan: working with different teams to Develop WBS, time, communication, cost, and risk management plans.
• followed the plan progress, reported the plan progress and Manage the plan changes.